Free Change Management Foundation Exam Change-Management-Foundation Exam Practice Test

When holding a facilitated workshop to identify stakeholders for a change, which technique is the MOST useful for capturing this information?

• Mindmapping
• Stakeholder Radar
• Personas
• Empathay maps

Which approach to fostering engagement and collaboration represents best practice for getting the MOST from social channels during change?

• Make clear to people what is considered acceptable use of social media
• Encourage people to make unrestricted use of social media
• Allow people to evolve local rules on how to use social media
• Encourage individuals to link workplace social media wit external contacts

Which advice is given about managing the ‘complex responsive processes’ that surround emergent change?

• He prepared to spend time addressing every specific issue that anses
• Focus on the main purpose of the change father than specific events
• Restrict communications about change to only those who need to know
• Ignore any ‘unofficial’ discussions between managers and staff

What stage immediately follows the reflective observation’ stage, described in Kolb’s learning cycle?

• Concrete experience
• Practical experimentation
• Abstract conceptualization
• No other stage follows reflective observation

Which management approach is recommended to help people through the neutral zone’ phase of Gridges’ model of human transition?

• Hold on to established routines wherever possible
• Reduce gossip by limiting social occasions at work.
• Direct feedback through the normal line management processes
• Describe this period as an opportunity to learn

Which action is an appropriate change management response to people in the early stages of a change cure?

• Interpret emotions as evidence of poor change management
• Be clear about the losses that people will experience
• Delay communication until all the details are known
• Accept that everyone will eventually work their way through the curve

Which is an engagement level of Mayfield’s stakeholder radar technique?

• Ideal
• Required
• Must have
• Vital

Which is a description of the role of Line Management in the change process?

• Develops communications networks across the organization
• Tests thinking and advises on effective delivery of change
• Provides financial resources to support specific change tasks
• Ensure senior managers are committed to the changes

According to Tiompenaars and harronden-Turner, which example is a level three basic assumption’ expression of culture?

• Meeting customer need is more important than profit
• Senior management grades are entitled to ‘executive’ chairs
• The team motto is ‘to deliver excellent service’
• The required behaviors are set out in the employee’s guide

According to Herzberg’s research, which factor leads to high job satisfaction?

• Responsibility
• Working conditions
• Salary
• Security