Free Change Management Foundation Exam Change-Management-Foundation Exam Practice Test

Which action is an appropriate change management response to people in the early stages of a change cure?

• Interpret emotions as evidence of poor change management
• Be clear about the losses that people will experience
• Delay communication until all the details are known
• Accept that everyone will eventually work their way through the curve

Which is a correct description of how Tuckman’s five phases of team development work in practice?

• Once a stage is completed a team never returns to it.
• Successful teams always stay in the performing stage
• Teams may go backwards or oscillate between the stages
• An equal amount of time is spent in each stage

Which item should be included within the communication plan?

• The expected benefits of implementing a change
• The reasons behind change initiative and the priorities for implementation
• Details on what preparations have the completed prior to a change
• How the results of a communication activity will be monitored and evaluated

When starting to identify the impacts of a change initiative, which description BEST fits one of the recommended key inputs?

• An assessment of where people are on the change curve
• An organization chart showing senior positions in the new structure
• A statement of the differences between the current and future states
• The planned frequency of staff engagement surveys

When change takes a long time to embed, which is the MOST likely stakeholder response that may affect its momentum?

• Change work priorities to devote more time to change
• Withdraw attraction and focus on day to day tasks
• Redefine the changes to suite then better
• Complain to senior management that change is being badly managed

Which of the following statements about two-way communication are true?Two way communication is useful for getting important information out quickly to large groups of peopleTwo-way communication encourages and increases people’s motivation to interact to find out more.

• Only 1 is true
• Only 2 is true
• Both 1 and 2 are true
• Neither 1 or 2 is true

Which management approach is recommended to help people through the neutral zone’ phase of Gridges’ model of human transition?

• Hold on to established routines wherever possible
• Reduce gossip by limiting social occasions at work.
• Direct feedback through the normal line management processes
• Describe this period as an opportunity to learn

According to Herzberg’s research, which factor leads to high job satisfaction?

• Responsibility
• Working conditions
• Salary
• Security

Which item is one of Mayfield’s seven principles of stakeholder engagement?

• Poorly facilitated meetings on NOT achieve their outcomes and waste people’s time
• Identification is a continuous practice –new stakeholders emerge during a change old ones can fade away
• Continually look at the big picture and the long term to make sure the change sticks
• Different levels of engagement are required depending on where people are along the change journey

Which statement describes an advantage of using storylelling to engage people’s hearts and mind more fully when communicating change?

• Stories primarily engage rational thought so people logically work out what to do
• Stories engage people by providing detailed plans and timescales for change
• Stories engage people with the challenges ahead and how can be overcome
• Stories entertain and help people relax, so they can be more positive about the change