Free Salesforce Certified Strategy Designer Exam Certified-Strategy-Designer Exam Practice Test

A strategy designer is leading a project to reimagine in-app communication form. The CIO is a key decision maker but appears to be neutral-and even, at times, a detractor to the project. What should the designer do to gain their alignment?

• Set up a conversation with the CIO to name the challenge and listen to their objections
• Ask the sponsor to speak to the CIO on behalf of the project and explain how it meets team needs.
• Email the stakeholders reiterating project status and asking for any objections to the approach.

Cloud Kicks wants to design a new line of service and has decided to conduct a Consequence Scanning workshop to assess the planned service development roadmap. Which types of outcomes should result from a Consequence Scanning workshop"?

• Issues to act on, influence, or monitor
• Issues to stop, start, or continue
• Issues to accept, object., or withhold

Cloud Kicks' product team is focused on a new business casual clothing line that they think will account for over half of the company's revenue in the future. Which trend should influence desirability the most?

• Digital product passports' to help prevent counterfeiting
• Supply chain issues that delay product availability
• Hybrid work emphasizing the need for color and comfort

A car company gathers insights from recent buyers that reveal people are not sure whether buying electric vehicles helps the environment. A strategy designer from the car company developed this challenge statement: "How might we make electric car buyers feel confident they are having a positive impact on the environment by choosing our vehicles?" Which business goal is aligned with this challenge statement?

• Increase positive environmental impact brand awareness
• Increase online engagement with the company marketing site
• Increase overall electric vehicle sales by 20% annually

Cloud Kicks (CK) is creating a high-priority loyalty program as part of a larger engagement strategy for the company. Several top leaders want to remain involved but don't have much time to invest. What should CK's strategy designer do to keep these leaders informed and invested, avoiding project disruption due to a lack of alignment?

• Create three moments that matter, where top leaders will be invited to provide feedback.
• Create a communication plan based on leaders' interest, influence, and level of support for the work.
• Create individual plans for working with top leaders based on their preferred cadence and type of involvement.

A strategy designer at Cloud Kicks conducted a series of interviews with business stakeholders and customers to gain insights into existing customer support operations and wrote the design challenge statement. which option reflects the format of the design challenge statement?

• As a user, I want to see trending support resources upon the first login to customer support so I can save my time.
• How might we save our existing customers time by preemptively serving the info they need to deflect the customer support calls?
• Unify platforms and centralize support operations to save customers time and reduce business costs.

Cloud Kick's sales representatives are complaining about lack of flexibility when they need to create complex quotes and configure product solutions What should the Strategy Designer recommend to streamline their sales cycle?

• Implement Revenue Cloud
• Create a custom sales cycle that maps exactly to their needs
• Suggest to simplify the complex sales cycle to make it fit the standard setup

Cloud Kicks (CK) designs innovative footwear for site athletes. Manufacturing the footwear is possible but expensive. What should CK focus testing efforts on to determine whether to produce at scale?

• Novelty, privacy, and potential to go viral
• Competitive advantage, impact, and own ability
• Desirability, viability, and feasibility

Cloud Kicks is going to conduct research with users of products to better understand their needs. What are some safeguards that should be put in place to ensure the research is conducted ethically?

• A customer journey map, research scenario, and a RAID log
• A hypothesis, project plan, and financial reimbursement for users
• A code of conduct, ethics training, and a research data handling polic

A cross-disciplinary design team is looking at an affinity map of insights. Which question should the team use to prioritize and turn them into design opportunities?

• What constraints would we have to overcome?
• Why is this insight valuable?
• Do we have the capability to develop this?