Free Salesforce Certified Business Analyst Exam Certified-Business-Analyst Exam Practice Test

A business analyst (BA) at Northeren Trail Outfitters has been asked to explain a sales process improvement idea and collaborate on a plan for implementation. Several sale users in various locations have been identified to participate.Which technique should the BA use to optimize effectiveness and build a shared understanding of the idea and approach?

• Demo prototype
• Virtual whiteboard
• One-on-one meetings

A sales manager at Universal Containers (UC) customized all of their list views on the Account object to include a new field. Although they have multiple list views. The sales manager prefers to keep the recently viewed list as their default list. When the manager realize they are unable to modify the recently viewed list, they reach out to UC's Salesforce team for help?What are the next steps the business analyst should take?

• Recommend that the user submit a ticket related to the field creation.
• Research AppExchange solution that offer customization options.
• Document the desired outcome and research the impact of making a change.

The business analyst (BA) needs to identify collaborators for the current Salesforce CPQ project. The documentation has already been analyzed.What is another important step the BA should take to identify the correct decision makers?

• Survey the business units.
• Create a stakeholder wheel.
• Prepare a RACI matrix.

A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: 'As a service agent I want Salesforce Macros to complete repetitive tasks faster.'What should the business analyst change to improve the user story?

• Replace the specific feature with a goal.
• Change the user story to the sales manager persona.
• Add a quantifiable reason why the feature is needed.

As a business analyst (BA) starts engaging stakeholders for a user story writing workshop, an executive sponsor questions why the Commerce Cloud project is creating user stories rather than standard requirements.What is one benefit of creating user stories that the BA can share with the executive sponsor?

• It defines technical specifications early in the process.
• It helps testers determine the most efficient way to validate solutions.
• It saves time when prioritizing and implementing functionality.

The business analyst (BA) at Northern Trail Outfitters is writing user stories for a Service Cloud implementation.In which order should the BA arrange the three components of a user story?

• I want , as a , so that
• As a , I want , so that
• I want , so that , for a

Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future.What should the BA do next?

• Proceed with the sales team's project as planned.
• Start project work for the operations team.
• Include the operations team during discovery.

Sales managers at Northern Trail Outfitters (NTO) have received feedback from sales reps that record pages are slow and often take longer to load when using the app on the phone. The business analyst (BA) has been asked to evaluate NTO's org to find out which pages are the slowest to load when using the app on the phone.What is the first step the BA should take to help resolve the issue?

• Create a new page layout for the phone.
• Use performance analyzer to view the assessment.
• Confirm steps to reproduce the issue.

Northern Trail Outfitters is undergoing a Service Cloud implementation and has decided to use the Scrum methodology for the implementation. A business analyst (BA) received an urgent, high-priority change request m the middle of a sprint.Which step should the BA take next?

• Add the change request to the backlog to be prioritized for the next sprint.
• De-prioritize some user stones and add the change request to the current sprint.
• Begin working on the change request as soon as the team has capacity.

Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes.What should the BA do to successfully meet governance requirements to identify the business purpose?

• Use UC's existing terminology.
• Adhere to agreed upon mapping standards.
• Identify resources engaged in each step.