Free Salesforce Certified Business Analyst Exam Certified-Business-Analyst Exam Practice Test

Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.What is an example of good acceptance criteria?

• A sales rep can view current information directly in the Lead and Contact records.
• A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.
• Install a CRM widget to allow sales reps to view information in the Lead and Contact records.

Northern Trail Outfitters is getting ready to enter the user acceptance testing (UAT) phase of its latest Salesforce project. The business analyst (BA) plans to solicit and document sign-offs from the business as part of the UAT process.Which sign-offs should the BA seek?

• Test cases to implement, individual test case functionality, and final go live date
• Test cases to implement, user stories, and final go live date
• Functional requirements, individual test case functionality, and final go live date

Universal Container wants to implement a solution to help it track and analyze its carbon emission in an effort to meet its new initiatives. The CEO has reached out to the product development team for assistance. The business analyst (BA) has begun exploring potential solutions based on the requirements.What should the BA do first?

• Investigate building a custom app.
• Use CRM Anal Analyst actionable insights.
• Review relevant apps on the AppExchange

Universal Containers (UC) has several teams working on a new application in Salesforce. Unfortunately, during the release process, it was discovered that the teams had overwritten each other's changes.What should JC use to prevent this from happening in the future?

• Code review sessions
• Version control system
• Change set deployments

Cloud Kicks (CK) plans to establish a Center of Excellence (CoE).How will CK benefit from using a CoE to define the long-term vision for its Salesforce org?

• CK will be better able to prioritize across teams and streamline processes.
• CK will get insights to current business processes.
• CK will develop a process to gather feedback from end users regularly.

The Salesforce development team is strictly following scrum to govern its releases. An executive trying to plan a vacation wants to know when work on the feature will begin so they can be available for additional implementation questions. After consulting with the product owner, the business analyst (BA) learns the team has decided to adopt Kanban instead for all future releases.What should the BA tell the executive?

• Work will begin after executive approval is given.
• Work will begin in the next sprint.
• Work will begin when capacity becomes available

An executive stakeholder at Northern Trail Outfitters (NTO) wants to explore automating NTO's Quote-to-Cash process and has asked the business analyst (BA) to pull together some high-level information on possible solutions.Which type of document should the BA present to the stakeholders?

• A capability map detailing the functionality of Salesforce and AppExchange Quote-to-Cash products
• A SIPOC (Support inputs, Process, Outputs, and Customers) map outlining the Quote-to-Cash process
• A business process map detailing the existing step-by-step Quote-to-Cash process

New interns at Universal Containers have been tasked with following a new process to import leads from a spreadsheet into Salesforce. A business analyst is mapping the process to document the overall lead creation process.What should the process map look like?

• A very detailed process map that is unambiguous and version controlled
• A somewhat detailed process map that is easy to remember and self- explanatory
• A simple process map that is high-level and covers key aspects

A business analyst (BA) at Cloud Kicks has been tasked with preparing for requirements gathering workshops .. an upcoming Sales Cloud implementation.Which documentation is mast beneficial for the BA to define the scope of the project?

• Detailed Process Map
• Value Stream Map
• Suppliers. Inputs, Process, Outputs, Customers (SIPOC) Map

A sales manager express frustration that the sales team is failing to enter calls in salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to complete revamp existing tools and process, the sales manager reaches out to the business analyst (BA) for recommendation.What should the BA do next?

• Engage a developer to scope a custom solution.
• Research third-party apps on the AppExchange.
• Export a weekly report of user activity.