Free PeopleCert Certified Agile Service Manager V2.1 Exam CASM Exam Practice Test

Which statement about Agile is INCORRECT? Agile is:

• Applicable beyond software development
• A methodology
• A set of guiding values and principles
• Brought to life via frameworks, standards, and processes

An Agile Service Manager is what type of leader?

• Inspiring Leader
• Accountable Leader
• Servant Leader
• Project Leader

What is an Epic?

• A user story with multiple requirements
• A collection of related user stories
• A set of requirements for a Sprint
• Both B and C

Which BEST describes a Microprocess Architecture?

• A set of interrelated microprocesses for an effective and efficient service management process
• A collection of integrated microprocesses for a successful service management practice
• An organized structure for developing microprocesses that provide value
• An interrelated collection of microprocesses that support Scrum

Which is NOT an ITIL Guiding Principle?

• Start where you are
• Understand and increase the flow of work
• Progress iteratively with feedback
• Collaborate and promote visibility

Which BEST describes the goal of Lean?

• To improve the flow of processes while reducing cost
• To remove waste and have fewer defects
• To eliminate unnecessary code or functionality
• To improve overall customer value

Which of the following roles should be included in an Agile Service Management Team?

• Leader
• Developer
• Designer
• Customer

Which is NOT one of the underlying principles of the Agile Manifesto?

• Working software is the primary measure of progress
• Deliver working software daily
• The highest priority is to satisfy the customer
• Simplicity—the art of maximizing the amount of work not done—is essential

A team is working on a Sprint. A stakeholder requests that additional work be added to the Sprint Backlog. Who can approve or reject that request?

• The Team
• The Agile Service Manager
• The Agile Practice Owner
• The Product Owner

Which of the following are NOT included in a Sprint Review?

• Discuss what went well
• Discuss challenges faced
• Discuss what we will do differently next time
• Review the current state of the Practice Backlog