Free SAP Certified Associate – Organizational Change Management Exam C_OCM_2503 Exam Practice Test

In SAP Activate Run phase the new system is monitored, maintained, and optimized to ensure it runs smoothly and efficiently. Which change management activity can only be realized in the Run phase of the cloud implementation?

• Mapping of SAP roles to employees
• Development of the user adoption strategy
• Measurement of actual user adoption metrics
• Conduction of a pulse check

What are the key benefits of defining clear enablement roles in an SAP project? Note: There are 3 correct answers to this question.

• It gives enablement team members a greater sense of ownership and increases team accountability
• It increases transparency and visibility in the project team and helps to facilitate decision-making processes
• It ensures that everyone involved in enablement activities knows what needs to be done
• It describes the enablement strategy and gives clear directions for the enablement team
• It provides the enablement team members with the required tools to execute enablement activities

What are the benefits of a change story for an SAP cloud project? Note: There are 2 correct answers to this question.

• The change story serves as the basis for all project-related communication assets, ensuring consistent messaging.
• Elaborating and aligning the change story with the key project stakeholders helps to create a shared understanding of the project.
• Integrating key opponents into the development of the change story fosters an attitude change and reduces resistance.
• As the change story is updated on an ongoing basis, it provides important input for refining the change plan.

What are typical topics for a change assessment at the beginning of an SAP cloud implementation? Note: There are 3 correct answers to this question.

• The change culture of the company
• The scope for change management
• The cloud project's vision and expected benefits
• The company’s change management capabilities
• The assessment of the key stakeholders’ attitude towards the project

What are characteristics of suitable interview partners for a change assessment? Note: There are 2 correct answers to this question.

• They should be on an employee level, because they can act as representatives of this large stakeholder group
• They should have previous experience with change management to provide advice regarding appropriate activities
• They should already have a good overview of the cloud project, its strategic goals, and the possible impacts
• They should know the company well to answer questions based on experience of previous changes

What are typical agenda topics for a change network kick-off meeting? Note: There are 2 correct answers to this question.

• Input of the subproject managers on challenges and hurdles in their respective area of responsibility
• Input of the project manager on experiences with change networks in previous projects
• Input of the change manager on the change network approach and the change agent role
• Input of the project sponsor on the importance of the project for the company

What are possible options for setting up organizational change management in the projectorganization? Note: There are 3 correct answers to this question.

• As a separate project
• As a cross-topic
• As part of the functional sub-projects
• As a subproject
• As a staff unit

Which enablement activities are usually performed during the Prepare phase of an SAP project? Note: There are 2 correct answers to this question.

• The learning needs analysis for the project team
• The enablement content development
• The enablement strategy
• The learning needs analysis for the business users

What is the added value of change agents taking over the task to plan and execute local change management activities?

• It supports the adherence to the project milestones
• It fosters an attitude shift among skeptical change agents
• It helps to scale change management activities
• It reduces resistance among local managers

Which communication tasks usually fall into the area of responsibility of change management during the go-live phase of a cloud implementation? Note: There are 2 correct answers to this question.

• Inform external suppliers about key process changes
• Collect requirements for workflow adjustments
• Organize a Q&A session for key users
• Send out information about ad-hoc support options