Free SAP Certified Associate – SAP Field Service Management Exam C_FSM_2211 Exam Practice Test

For which steps of the end-to-end service process is SAP Field Service Management responsible? Note: There are 2 correct answers to this question.

• Customer feedback management
• Mobile service execution
• Workforce management
• Ticket and case creation

Which is the recommended browser for screen configuration tool? Choose the correct answer.

• Google Chrome
• Internet Explorer
• Firefox
• Microsoft Edge

As an administrator, you can maintain settings at different levels within an account. Which statements explain how you apply these settings? Note: There are 2 correct answers to this question.

• You apply company-level settings to all databases.
• You apply company-level settings to a specific database.
• You apply account-level settings to all databases.
• You apply account-level settings to a specific database.

How does the data loader help you prepare and send data to the SAP Field Service Management cloud database?Note: There are 2 correct answers to this question.

• You can use it to define and upload new custom data objects.
• You can use it to download a template for a selected data object type.
• You can use it to upload a formatted and populated data record file.
• You can use it to download a list of master data object records.

You want to make an activity available on the service technician's mobile device using the planning board. Which of the following are mandatory steps? Note: There are 2 correct answers to this question.

• Check the availability of the technician.
• Drop the activity onto the technician.
• Click and release the assignment.
• Identify a suitable technician by skills.

What are some of the SAP Crowd Service capabilities? Note: There are 3 correct answers to this question.

• Crowd workers can reschedule assignments within a set time frame
• Intelligent scheduling to determine the best qualified technician
• Configurable onboarding platform to invite partners
• Crowd workers can accept or reject assignments within a set time frame
• Automatic determination of activity effort and materials consumed

What is correct regarding user permissions? Note: There are 2 correct answers to this question.

• Users are assigned to user groups
• User groups are assigned to permissions
• Permissions are assigned to user groups
• Users are assigned to permissions

Your customer has integrated SAP Field Service Management with SAP S/4HANHow can they achieve a working service process flow?Create the service request in SAP Field Service Management, dispatch and execute in SAP S/4HANA, and then send the service confirmations to SAP Field Service Management.Create the service request in SAP Field Service Management, dispatch and execute in SAP Field Service Management, and then send the service confirmations to SAP S/4HAN

• Create the service request in SAP S/4HANA, dispatch and execute in SAP Field Service Management, and then send service confirmations to SAP S/4HANA.
• Create the service request in SAP S/4HANA, dispatch and execute in SAP S/4HANA, and then send service confirmations to SAP Field Service Management.

As a service planner, you are viewing the list of best matching technicians, which information is displayed?Note: There are 2 correct answers to this question.

• Booked assignments
• Worktime pattern
• Availability Status
• Missing Skills

Which key concepts are applied to ensure a secure cloud connection when accessing Field Service management?Note:There are 2 correct answers to this question.

• SSL-Encrypted cloud communication
• Hardware redundancy control
• Outage Protection
• Sophisticated Cloud Service Firewall