Free SAP Certified Associate – Implementation Consultant – SAP Service Cloud Version 2 Exam C_C4H56I_34 Exam Practice Test

Which field can be used to determine Service Level Agreements?

• Account role
• Custom field
• Reading value of a registered product
• Event in case

Which of the following steps are required to set up SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

• Assign employee to organizational units
• Create business role
• Log in with initial user
• Create organizational structure

Which services can be added to a business role? Note: There are 2 correct answers to this question.

• Maintenance plan
• Installed base
• Warranty
• Measurements

Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

• Warranty
• Maintenance plan
• Customer
• Registered product

How can end users access the Customer Hub screen in Agent Desktop? Note: There are 2 correct answers to this question.

• Manually by performing a customer identification via Agent Desktop
• Manually by navigating into the Customer Hub app from the menu
• Automatically when an incoming phone call from a known customer is accepted D. Automatically when there is an incoming phone call

Which objects are needed to create a registered product? Note: There are 2 correct answers to this question.

• Installed base
• Product
• Customer
• Contract

Which milestone can you use for service levels?

• Warranty validity
• Created-on date
• Status
• Initial review date

Which of the following features are available in the adaptation tool? Note: There are 2 correct answers to this question.

• Create a new URL mashup
• Add a new button
• Change the field label
• Add a new field

Which of the following describe how access restrictions are governed in SAP Service Cloud Version2?

• If the access rights are contradictory, the system automatically grants no access.
• You can decide if access rights override any restrictions you have defined.
• Unrestricted access rights override any restrictions you have defined.
• Restricted access rights override any unrestricted access you have defined.

Which actions could you take to control the reaction times of a case? Note: There are 3 correct answers to this question.Change the priority.Assign a territory to the case.Assign a different team to the case.Adjust the SL

• Escalate the case.