Free SAP Certified Associate – Implementation Consultant – SAP Service Cloud Exam C_C4H51_2405 Exam Practice Test

What steps must you take to set up SAP Knowledge Central by NICE as your knowledge base? Note: There are 2 correct answers to this question.

• Create a Web service with SAP Knowledge Central by NICE.
• Create knowledge base articles in SAP Service Cloud.
• Configure the relevant question in scoping.
• Create a validation rule.

Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.Which feature of SAP Service Cloud would you use to perform this action?

• Service categories
• Workflow distribution rules
• Notifications
• Fine-tuning

What must you consider when you want to upload master data to SAP Service Cloud using templates?Note: There are 2 correct answers to this question.

• Data can be loaded or changed only once.
• You'll need to create an initial file based on predefined fields.
• You'll need to cleanse the legacy data.
• The migration run requires an approval from SAP Cloud Support.

Which tools can you use to dispatch a service technician to an open ticket? Note: There are 3 correct answers to this question.

• Ticket routing
• Time recording
• SAP Field Service Management
• Activity planner
• Manual routing

Which data is replicated unidirectionally from SAP Service Cloud to SAP CRM?

• External pricing
• Products
• Social media profiles
• Accounts

Which of the following objects can you assign to an installed base at item level? Note: There are 3 correct answers to this question.

• Product
• Text
• Registered product
• Maintenance plan
• Warranty

You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

• Maintain the fine-tuning activity for contracts.
• Maintain a reference date in the contract.
• Create a workflow rule.
• Select the relevant scoping ques-tion.

Which of the following can you use to explore released APIs?

• SAP Application Interface Framework
• SAP Business Accelerator Hub
• SAP Integration Suite

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

• Countries, scoping, activating dashboard designer
• Countries, scoping, live activity configuration
• Countries, business processes, integrations
• Countries, business processes, business users

Which object can be used within ticket creation to automatically determine the registered product?

• Product
• Customer
• Installation point
• Warranty