Free SAP Certified Associate – Implementation Consultant – SAP Service Cloud Exam C_C4H51_2405 Exam Practice Test

Which steps are recommended to upload data into SAP Service Cloud through the Data Workbench? Note: There are 2 correct answers to this question.

• Download the template.
• Map the data fields to the data fields offered in the template.
• Schedule an MDRO job.
• Delete the header with the field names in the template.

Which settings can you control for the email channel setup? Note: There are 3 correct answers to this question.

• Ticket type
• Channel direction
• Notification type
• Mashup service
• Channel type

Which function should be enabled in the account master to block the release of external follow-up documents to SAP S/4HANA?

• Delivery blocking
• Prospect blocking
• Sales support blocking
• Credit limit check

Which elements can be used to determine the reaction time in service level agreements? Note: There are 2 correct answers to this question.

• Sales contract
• Maintenance plan
• Custom fields
• Priority

Which of the following apply to scoping and fine-tuning? Note: There are 2 correct answers to this question.

• The activity list is automatically generated by the system based on your scoping decisions.
• Fine-tuning is the process of generating the activity list byAnswer :ing que-stions about which business processes will be implemented.
• Scoping is a prerequisite to enable users to export reports to Microsoft Excel.
• Scoping is the process of matching your individual business requirements to predefined solution capabilities.

Which of the following API types does SAP recommend to use to achieve clean core integrations? Note: There are 2 correct answers to this question.

• IDoc
• OData
• RFC
• SOAP

Which objects are determined when you are using ticket routing in SAP Service Cloud? Note: There are 3 correct answers to this question.

• Service category
• Employee
• Account
• Organization
• Territory

Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.Which feature of SAP Service Cloud would you use to perform this action?

• Service categories
• Workflow distribution rules
• Notifications
• Fine-tuning

Which object can you use in a ticket template when you create a new maintenance plan? Note: There are 2 correct answers to this question.

• Organization
• Service level
• Ticket type
• Category

Which key scoping elements can be defined under the Business Configuration work center in SAP Service Cloud?

• Countries, scoping, activating dashboard designer
• Countries, scoping, live activity configuration
• Countries, business processes, integrations
• Countries, business processes, business users