Free SAP Certified Application Associate – SAP Service Cloud 2011 Exam C_C4H510_04 Exam Practice Test

Which options do you have to connect an existing ticket to another ticket? Note: There are 3 correct answers to this question.

• Use the Subticket tabstrip to add a ticket.
  
• Execute an action for grouping tickets.
  
• Maintain the ticket hierarchy.
  
• Select the relevant scoping item.
  
• Define a multi-step approval process.
  

Which data element is used to calculate the warranty start?

• Number of months
  
• Warranty duration
  
• Service category
  
• Warranty reference date
  

Which of the following applies to time recording? Note: There are 3 correct answers to this question.

• You can activate Microsoft Outlook integration for time recording.
  
• Code list restrictions are not possible for the Time Type field.
  
• Time recording can be done online or in offline mode.
  
• Automatic time recording can be done by clicking 'Start recording' and 'Stop recording'.
  
• Time sheets can be submitted for approval.
  

Which tool would you use to create high data volumes in SAP Service Cloud?

• Data Workbench
  
• Job Manager
  
• Form Templates
  
• Mass data maintenance
  

Which tools can you use to dispatch a service technician to an open demand ticket? Note: There are 3 correct answers to this question.

• FSM
  
• Time recording
  
• Manual Routing
  
• MRS
  
• Activity Planner
  

Depending on defined conditions, the status of the ticket needs to be set to escalated. Which tool is suitable for this?

• Workflow rule
  
• Activity planner
  
• Activity list
  
• Visit planner
  

Which of the following configuration activities are part of SAP Service Cloud? Note: There are 2 correct answers to this question.

• Set up deals
  
• Maintenance plan
  
• Scoping attribute set
  
• Maintenance measurement and readings
  

A maintenance plan is created with the condition 'Every 5 weeks'. Based on this condition, a ticket is created onMarch 1, but ticket processing is delayed.Which option should you enable on the ticket template to avoid creation of multiple tickets?

• Consider ticket resolved on date
  
• Consider contract status
  
• Consider maintenance plan condition
  
• Consider delay
  

Which objects can be used within ticket creation to automatically determine the registered product?

• Installed Base
  
• Installation Point
  
• Warranty
  
• Product
  

In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout? Note: There are 2 correct answers to this question.

• Mandatory
  
• Read-only
  
• Query
  
• New field