Free BCS Practitioner Certificate in Business Analysis Practice 5.1 Exam BAPv5 Exam Practice Test

Marketing is primarily concerned with the 4Ps: product, promotion, price and price. The institute of Analysis (IoA) offers qualification in system analysis. A number of interviews have been held with senior stakeholders, including the marketing Manager. Here are two five of the activities that have been identified by stakeholders:Agree new qualifications.Upgrade the website.Recruit new examiners.Register candidates.Analyze website activity.Which of these activities would reflect the business perspective of the Marketing Manager of the loA?b. d and e.a. b and ea, c and db, c and e

• Option A identifies ‘b’ (upgrade the website), ‘d’ (register candidates) and ‘e’ (analyse website activity) as activities that would reflect the business perspective of the Marketing Manager of the IoA. These are incorrect examples of activities that would reflect the business perspective of the Marketing Manager of the IoA, as they are not related to any of the 4Ps. Option B identifies ‘a’ (agree new qualifications), ‘b’ (upgrade the website) and ‘e’ (analyse website activity) as activities that would reflect the business perspective of the Marketing Manager of the IoA. These are correct examples of activities that would reflect the business perspective of the Marketing Manager of the IoA, as they
• are related to some of the 4Ps. ‘A’ (agree new qualifications) is related to product, as it involves developing and offering new qualifications that meet customer needs and expectations. ‘B’ (upgrade the website) is related to promotion, as it involves improving and communicating the features and benefits of qualifications to potential customers. ‘E’ (analyse website activity) is related to place, as it involves monitoring and evaluating how customers access and purchase qualifications through online channels. Option C identifies ‘a’ (agree new qualifications), ‘c’ (recruit new examiners) and ‘d’ (register candidates) as activities that would reflect the business perspective of the Marketing Manager of the IoA. These are incorrect examples of activities that would reflect the business perspective of the Marketing Manager of the IoA, as ‘c’ (recruit new examiners) is not related to any of the 4Ps. Option D identifies ‘b’ (upgrade the website), ‘c’ (recruit new examiners) and ‘e’ (analyse website activity) as activities that would reflect the business perspective of the Marketing Manager of the IoA. These are incorrect examples of activities that would reflect the business perspective of the Marketing Manager of the IoA, as ‘c’ (recruit new examiners) is not related to any of the 4Ps.

You have been asked to explain divergent and convergent thinking to a colleague How would you describe the purpose of both divergent and convergent thinking to themSelect the BEST TWO answers

• Divergent thinking generate ideas.
• Convergent thinking review ideas for way forward
• Divergent thinking creatively considering multiple solutions to the problem
• Convergent thinking define the solution in detail
• Convergent thinking define the action to be taken, broadly

You have been discussing Paurs recent project with him He explained that he had needed to spend considerable time interviewing stakeholders and was now behind plan You asked him why he didn't use a workshop to avoid delays.Which of the following MIGHT Paul reply'? Select the THREE that apply

• One stakeholder has a dominant personality
• The stakeholders were located in different time zones
• Consensus from stakeholders needed to be established
• The challenge of organising key stakeholder diaries
• A neutral venue was available for stakeholder discussions

A group of stakeholders at FlyMe travel operators are in a meeting to discus the Business Activity Model (BAM) for a new subsidiary business. They are planning to launch a new offering, which will offer flight bundle’ packages for organization that regularly need to send their staff overseas. The following activities have been identified so far:

• Monitor flight bundle' sates
• Sell "night bundles*
• Determine demand amongst existing customers
• Identify potential airline earners
• Determine 'flight bundle' locations,
• Define bundle pricing.Although the Operations Director for FlyMe is supportive of the new business proposition, she is not entirely convinced there is a gap in the market, nor is she confident that the idea will be profitable. With these concerns in mind, which planning activities will she be keen to ensure are discussed before the meeting ends?
• c and f
• a. c and f
• a, b. d and e.
• b, d and e

A Business Analyst is reviewing the stakeholder management strategy for a high profile I Human Resources (HR) protect.Following an organizational restructure, Harvey's role has changed from Director of Operations to Director of HR and he has Inherited sponsorship of the project. Harvey was previously involved in the project, but had little interest because his focus was on the Operational Projects that he sponsored. Which of the following sets of stakeholder management strategies represent appropriate approaches for Harvey; firstly for when the project started and secondly now that his role has changed?

• Keep watch; Constant active management
• Ignore; Constant active management
• Keep on side; Constant active management
• Ignore; Keep informed.

Paul has been struggling to make his farm profitable for a number of years Recently, an energy firm has asked him if it can survey his land in order to determine if there is natural gas deep under his fields If there is. they will pay him for the extracted gas.Paul has discussed this request with his business partner, explaining that he would like to explore the possibility as he feels that any subsequent extraction process is safe, will cause minimal damage to the farm, and will return the farm to profitability. Paul's business partner disagrees, believing that the process for extracting the gas is dangerous, that the machinery will spoil the landscape and that it would undermine the vision they had of living off the land.On which element of CATWOE are Paul and his business partner in disagreement?

• Customer
• Actor
• Transformation
• Work view

A company is reviewing its critical success factors and key performance indicators So far. it has key performance indicators for the followingThe time to deliver orders for products Consumer satisfaction with products Wastage in product production The qualifications of production employeesWhich area of Kaplan and Norton's balanced business scorecard has NOT been considered?

• Learning and growth
• Internal business process
• Customer
• Financial

A business case contains the following in its management summary:'The recommended option meets the new regulatory requirements. It will ensure our products remain in the marketplace and be the first to receive compliance certification, which will enhance our reputation as the market leaderNew business policies and processes will be introduced, which may temporarily reduce productivity. The action plan will be communicated to all staff at the next monthly meeting?Which TWO categories of costs and benefits are described in this extract?

• Tangible costs
• Intangible costs.
• Tangible benefits
• Intangible benefits
• Irregular costs

A PESTLE analysis is being conducted for a small manufacturing company The following has been discovered.The company's electricity provider is planning changes to the way in which electricity usage is calculated, it is likely that this will lead to increased electricity costs.An amendment to the Data Protection Act has recently been introduced It states that information held about employees' payroll can now be held for more than six years, as long as the individual remains an employeeHow will this information be categorised in the PESTLE analysis? Select the TWO that apply

• Legal
• Economic
• Political
• Technological
• Environmental.

Nastya is the CEO of a large technology firm, which develops new and innvolvative nanotechnology. Below is an email she has sent to her management team:Dear Team,Recent media coverage has revealed that our competitors have lower costs. It is important that we get back to our suppliers to see il they can secure a better component pnce for the next version of our NanoVac range Let's also consider the energy costs of our labs, I'm mindful that costs are rising due to investment in renewable power-1 want us to negotiate with our energy supplier to get a better deal.I've also been reading reports on social responsibility and sustainability and I'd like a lull review of the biodegradability of the packaging of all our products- we don't want media attention for being a technology company that wastes natural resources.Our employment regulations also need revisiting as there have been changes to pension rules and paternity/maternity rights for workers and I want us to be aware of theseFinally, regarding the staff conference I want to launch a new staff development programme, which aims to identify and develop the rising stars in our business People development should be a key priority in our next annual plan.Thanks. Nastya."Which elements of PESTLE are identified in this email?

• Environmental, Political. Socio-Cultural.
• Economic, Environmental, Legal
• Socio-Cultural. Technological. Economic
• Political, Legal. Economic