Free Salesforce Certified B2C Solution Architec Exam B2C-Solution-Architect Exam Practice Test

Northern Trail Outfitters (NTO) operates its website on B2C Commerce. NTO recently decided to update its Customer Service from a bespoke solution to Service Cloud. NTO currently has around two million customer records in its B2C Commerce database that need to be migrated into Service Cloud. What should a Solution Architect recommend to export all the customer data from B2C Commerce and import into Service Cloud without additional development7

• Export the data using B2C Commerce APIs, and import it into Salesforce using Data Loader.
• Export the data using B2C Commerce APIs, and import it into Salesforce using Data Import Wizard.
• Export the data using Business Manager, and import it into Salesforce using the Data Import Wizard.
• Export the data using Business Manager, and import it into Salesforce using Data Loader.

A university has several branded schools scattered across different colleges. Each of which has its own finances, business processes, and strategies for engaging students. They would like to introduce a university-wide communications strategy that allows their recruitment team to market to potential students globally while allowing each department to recruit existing students for its own programs. They are looking for art environment strategy across their potential purchases of Salesforce and Marketing Cloud. What should a Solution Architect recommend to meet their needs?

• Marketing Cloud and Marketing cloud Connect across multiple connected Salesforce orgs
• Marketing Cloud with multiple business units connected to multiple existing Salesforce orgs with Marketing cloud Connect
• Marketing Cloud with multiple business units and a single, consolidated Salesforce org spanning all departments
• Marketing Cloud and a single, consolidated Salesforce org spanning all departments

When integrating B2C Commerce with Marketing Cloud, which data extension type should be used to store order and product records in Marketing Cloud?

• Transactional Data Extension
• Standard Data Extension
• Synchronized Data Extension
• Sendable Data Extension

A luxury retailer is about to implement B2C Commerce and Marketing Cloud for their online presence. They are well known for being open with their customers when it comes to their customers' purchases. For example, if a customer asks for a record of their recent purchases, they provide it very quickly within their stores. They would like this to reflect in their online presence as well. Given that requirement and the requirement to adhere to global data privacy acts, what are two out-of-the-box features the retailer should enable across these clouds when it comes to providing customers access to their own data? Choose 2 answers

• Use the Contact Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single contact.
• Use the Customer Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single customer.
• Use the Contact Data Snapshots report in Commerce Cloud to create a report containing purchaser data related to a single contact.
• Use the Customer Data Portability report in Marketing Cloud to create a report containing subscriber data related to a single customer.

Universal Containers (UC) is sending Invoice data from an external ERP system into their Salesforce org. Management is worried about data storage in their org, and after some analyses, they have identified the ERP Invoice records responsible for over 40% of the data storage. Their current business process does not require a Salesforce user to edit these records, so they can be read-only. What recommendation should a Solution Architect make in order to reduce the storage size in Salesforce and still be able to access the ERP Invoice records in Salesforce?

• Use Change Data Capture to sync Invoice records
• Build a custom solution to view the ERP Invoice records in Salesforce
• Use Platform Events to sync Invoice record changes
• Use Salesforce Connect/External Objects (with custom Apex adapters)

An electronics company operates its website on B2C Commerce. The company recently decided to update its Customer Service portal from a homegrown solution to Service Cloud in order to take advantage of Assisted Order Placement through the ‘Order on Behalf of feature in the Service Cloud console. The company currently has 3 million customer records in its B2C Commerce database that need to be migrated into Service Cloud. How should a Solution Architect manage the export from B2C Commerce-and import the initial batch of customer records into Service Cloud in an efficient manner?

• Use Business Manager to export and Data Loader to import the 3 million records into Service Cloud.
• Use the Streaming API to push the 3 million customer records from B2C Commerce to Service Cloud.
• Use the Salesforce REST API to import the 3 million records into Service Cloud.
• Use the Commerce Cloud REST API to import the 3 million records into Service Cloud.

An organization wants to implement B2C Commerce, Marketing Cloud, and Service Cloud in a phased manner with the goal of keeping the overall project manageable and achieving a quick return on investment. Their current legacy commerce system is home grown and has frequent, costly outages— making this the highest priority for replacement. The current marketing platform collects only basic analytics from email marketing campaigns and has no awareness of the larger customer context. Currently, the call center meets most customer needs but the process is time-consuming and forces the agent to interact with multiple disconnected systems. Which two implementation strategies should a Solution Architect recommend when rolling out an integrated customer experience across B2C Commerce, Marketing Cloud, and Service Cloud? Choose 2 answers

• Implement Marketing Cloud immediately after B2C Commerce in order to leverage the Marketing Cloud Contact Key as the Service Cloud Contact ID when Service Cloud is implemented later.
• Implement Marketing Cloud and Service Cloud together in one phase after B2C Commerce to ensure that they share a common view of the customer from the beginning.
• Implement Service Cloud immediately after B2C Commerce in order to leverage the Service Cloud Contact ID as the Marketing Cloud Contact Key when Marketing Cloud is implemented later.
• Implement all three clouds at the same time; the primary identifiers for all three clouds must be synced to the others from the start in order to achieve a unified experience.

Northern Trail Outfitters (NTO) wants incoming support cases to automatically be routed to the correct team based on customer purchases. Which option should a Solution Architect configure to accomplish this7

• Auto Response rules and Support Processes
• Apex trigger on a Case object
• Queues and Assignment rules
• Auto-launched Flow with a Record Trigger

A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts. Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?

• Enable Contact to Multiple Accounts
• Duplicate Matching Rules
• Lightning Data Services
• Customer Data Platform

Which two considerations should the Solution Architect keep in mind while designing the solution for OOBO? Choose 2 answers

• Every REST call between B2C Commerce and Service Cloud counts towards API governor limits.
• The OOBO shopping experience requires that Salesforce service agent users authenticate against the B2C Commerce environment before creating the shopping session.
• Middleware, like Mulesoft, must be used to ensure the security and uptime of the integration between B2C Commerce and Service Cloud.
• The Service Agent cannot order on behalf of the customer if the customer is offline.