Free Salesforce Certified B2B Solution Architect Exam B2B-Solution-Architect Exam Practice Test

A shipping and logistics company uses Sales Cloud, Service Cloud, and Marketing Cloud. It relies on Salesforce standard reports for its current KPIs. However, the company wants to see report trends and complex analytics. It also wants the reports to be visible to salesforce users as well as non-Salesforce users. Which recommendation should a solution Architect make to meet the company's needs?

• Sales Cloud Einstein
• Reporting snapshots
• CRM Analytics
• Standard Dashboards

Universal Containers (UC) is undergoing a full digital transformation and has chosen Salesforce as one of the main components. UC will use Sales Cloud for online activities, CPQ for quote generation and renewals. B2B Commerce for online orders through its partnerships and vendors, an external ERP for fulfillment and invoicing, and Marketing Cloud for customer outreach. UC wants to create fluidity between the entire application landscape, and an integration between systems is required. The application is expected to be able to generate an order based on any of the channels outlined above, and be utilized in UC's outreach to its customers. Where should a Solution Architect recommend the system of record (SOR) be for all orders going forward?

• In the ERP Order Object
• Salesforce Custom Object
• Salesforce Order Object
• B2B Commerce Order Object

Universal Containers (UC) is currently utilizing Salesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will often ask about sales orders that typically exist within Revenue Cloud. What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access?

• Generate a new permission set that grants access to the Order object and assign it to the field service users.
• Generate a new profile that grants access to the Order object and assign it to the field service users.
• Provide the field service team with CPQ licenses to view Order data.
• Provide the field service team with a Sales Cloud license to view Order data.

AW Computing (AWC) has just completed a multi-cloud implementation for Salesforce and is facing major user adoption challenges. Users are complaining that the system is complicated and hard to navigate. What can the Center of Excellence (CoE) for Salesforce do to help increase user adoption?

• Place all training materials on the home page so users can find them easily.
• Record hour-long pieces of training for each job role so users can review on their own time.
• Break down training materials into quick reference guides for job-specific functions.
• Ensure each team has a Salesforce champion that can provide one-on-one training.

Universal Containers (UC) is undergoing a multi-year digital transformation across its Sales, Marketing, Fulfillment, and Accounting channels. Based on UC's initial success using MuleSoft's API-led approach as its integration strategy, UC chose Salesforce for its transformation. The Solution Architect assigned to the project has just begun pre-planning for the first phase with UC's Implementation team. Which document should the Solution Architect ask for to get an overview of the customer's current infrastructure so they can begin the first phase of the digital transformation?

• A Salesforce ERD Document complete with field definitions
• A MuleSoft Application Document complete with integration patterns
• A Reference Architecture Diagram complete with system of record notation
• A future state roadmap detailing all of the implementation phases

Universal Containers has recently provided its call center team the ability to troubleshoot issues coming from its B2B Commerce customers. Currently, the team utilises Service Cloud and, specifically, the Service Console. The CIO s concern is now different the experience will be as it relates to B2B Commerce for Visualforce versus what the team sees today within the Service Console. Which recommendation should the Solution Architect voice to the CIO to ensure higher adoption by the call center team?

• Implement an embedded web view of B2B Commerce within the Service Console.
• Implement the CSR flow so that call center agents can log m as the buyer within B2B Commerce and see their cart.
• Provide access to B2B Commerce data within the Service Console so they can see the cart.
• Implement Experience Cloud login as user so that call center agents can log in as the buyer within B2B Commerce and see their cart.

Towards the end of the discovery phase, the sales manager and subject matter experts raise a request to get hands-on experience with the solution as soon as possible. They want to ensure the requirements they provided are correctly built out in Salesforce. The project sponsor is unsure how that request may affect the schedule. Which method should a Solution Architect consider in this scenario to validate the requirements during the build sprint without impacting the project timelines?

• Ensure the project sponsor reviews and signs off on the Functional Specification Document as an acknowledgment that what was built aligns with the original requirements.
• Run a User Acceptance Testing discovery session, based on the Functional Specification Document, to ensure the testing script meets the end users' needs.
• Give every end user the Functional Specification Document as their training materials and test them on the contents.
• Give the end users access to a sandbox environment and a testing script for each of the user stories. Ask UAT testers to perform their tasks and collect feedback from them in the testing script.

Universal Containers (UC) is evaluating Salesforce for a Lead to Invoice solution, as its current process for getting payments from customers «s incredibly laborious. UC knows now its current invoice process runs through its back-office ERP, and is unsure how it would work within a front-office tool going from a lead all the way to an invoice. UC is looking to purchase Revenue Cloud, Sales Cloud, Marketing Cloud Account engagement, and MuleSoft to work with its CRP. The CIO also wants to make sure UC is utilizing the data across these clouds in the most automated way possible without a lot of manual data intervention as is required today within its back- office CRP What should the steps in the business process look like when creating a multi-cloud Lead to Invoice solution in Salesforce if UC's CRP will be the system of record for invoices?

• Lead, Opportunity, Quote, Order, Invoice, Payment, ERP
• Lead, Opportunity, Quote, Order, ERP
• Opportunity, Quote. Invoice, Payment, CRP
• Lead, Quote, Opportunity, Order, Invoice. ERP, Payment

SharpField is a fast-growing company that provides SaaS for commercial service providers. SharpField has been acquiring other similar companies and plans to continue to do so for the near future. After a recent acquisition of a company that also has a Salesforce org, the CIO wants to know the correct path forward on deciding whether to integrate the acquired companies into SharpField's existing landscape. What should a Solution Architect recommend to the CIO to ensure the correct org strategy for SharpField going forward?

• Recommend a single-org strategy and development of strict processes for all acquired companies to follow.
• Prioritize migrating the newly acquired company to SharpField's Salesforce org first, then perform an org strategy analysis to assess the Business, Technology, Governance, and Operations requirements for any future acquisitions.
• Prioritize completing an in-depth org strategy analysis, focused on the Business, Technology, Governance, and Operations requirements at SharpField.
• Recommend a multi-org strategy and development of required integration layers to move the required shared data between instances of any and all acquired Salesforce instances.

Universal Containers (UC) currently utilizes Sales Cloud and Experience Cloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud. UC's concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a concern for the VP of direct sales who has issues with bringing PRM in at all. What is the initial suggestion a Solution Architect should provide to make Partner Communities work for UC?

• Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records.
• Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules.
• Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.
• Utilize the same sharing model within the Partner Community that customers are currently using within the Customer Community.