Free Design and Implement B2B Multi-Cloud Solutions Exam ARC-801 Exam Practice Test

Universal Containers (UC) is using Sales Cloud and Service Cloud. UC wants a solution that can tend scheduled emails on a dairy, weekly, or monthly basis to existing customers and prospects. UC also wants to track if customers have opened the emails. There can be as little as 1,000 emails in a week or as many as 100,000 emails in a month, depending on the season.Based on that criteria, which solution should the Solution Architect recommend to UC?

• Set up scheduled flows to handle email sending and tracking.
• Recommend Marketing Cloud Account Engagement.
• Develop a custom solution using scheduled Apex to send emails.
• Recommend Marketing Cloud Personalization.

Universal Containers (UC) has gone through the design phase of its large initiative involving multiple Salesforce clouds and is about to go into the build phase. The CIO would prefer to create an internal Center of Excellence (CoE) to implement the solution versus make a third-party organisation responsible for the entire build given that they have the talent internally to support the initiative.Which two recommendations should a Solution Architect make toward creating a CoC? Choose 2 answers

• All development decisions will be made by internal resources.
• Documentation around the solution will not be a concern.
• Knowledge of the solution will stay within the organization.
• It will be much more cost effective to create a CoE.

Universal Containers (UC) is looking to implement a CPQ + B2B Commerce multi-cloud solution and use the CPQ B2B Commerce Connector to keep the two in sync. As part of this implementation, UC is looking to be able to have a streamlined product and pricing experience. As UC would like to sell product kits with tiered pricing through the self-service storefront, it would like to ensure this model can be supported effectively.Which two considerations should a Solution Architect keep in mind for the implementation? Choose 2 answers

• for supporting kits in the B2B Commerce Storefront, they need to create equivalent bundle products on the CPQ side.
• For the described multi-cloud solution, it is a best practice to set the CPQ precision to two decimal points.
• On the CPQ 826 Commerce Connector, the default mapping of tiered pricing in 826 Commerce is to Discount Schedules in CPQ.
• It is important to ensure the Price Rules run for Quotes initiated via 628 Commerce Storefront to maintain consistency in business rules being applied.

Northern Trail Outfitters (WO) is transforming its service experience. NTO has created a RACI matrix to understand the key stakeholders' responsibilities for activities and decisions during a Salesforce Field Service discovery workshop.Which three NTO stakeholders should a Solution Architect recommend be defined as Consulted during the discovery workshop?Choose 3 answers

• Field Service Manager
• NTO employee representing a typical customer
• Business Analyst
• Field Service Agent
• Project Manager

A client is running a project with a 626 multi-cloud setup involving Marketing Cloud, Sales Cloud, Service Cloud, Experience Cloud, and MuleSoft. Currently, MuleSoft is primarily used to integrate with third-party systems. Marketing Cloud is connected to Sales/Service using the standard connector. A recent requirement-gathering session, involving all functional streams, brought up the question of where consolidated reporting mil happen. So far, reporting has only been looked at individually per stream.There is a steering committee meeting 1 week from now. The Solution Architect was asked to provide different solutions to fix the problem. The expectation is that a high-level evaluation will bedone prior the steering committee meeting so that an indication of options can be given and additional funding can be requested.Which three critical steps should the Solution Architect take first? Choose 3 answers

• Ensure all data objects across the different clouds have a unique external identifier
• Review the established and planned dataflows to understand where the systems of record sit and where data is transported to already.
• Review the system landscape to identify other existing solutions for reporting and start to investigate high-level cost impacts (inel. licenses aspects) for the most viable.
• Identify key drivers and high-level data scope behind the need for a consolidated reporting.
• Draft a solution to show how consolidated reporting can be done using CRM Analytics.

Universal Containers (UC) needs to support its customers via email, phone, and chat. Service agents are only scheduled to support one communication channel for each shift. UC has implemented aservice-focused community but only wants customers to inquire about service in the community through chat.Which three options should a Solution Architect recommend to meet the requirements defined above?Choose 3 answers

• CTI adaptor with Omni-Channel integration
• Customer Community with ability to create a new support Case
• Experience Cloud, web-to-case, and a CTI integration
• Omni-Channel with defined presence, routing configurations, and Service Channels
• Customer Community with Live Agent

Universal Containers (UC) is currently utilizing Sales Cloud and Revenue Cloud for its direct Sales team. UC would like to create an indirect Sales team with its vendors using Experience Cloud as the front end with the same kind of quoting functionality the direct Sales team uses within RevenueCloud. However, UC wants to ensure that data from the internal direct Sales team is not visible to the external indirect Sales team in Experience Cloud.What is the first configuration a Solution Architect should consider when implementing Experience Cloud in this scenario?

• Make internal organization-wide defaults Public Read Only to create external visibility.
• Enable External Sharing Model to create external organization-wide defaults.
• Start creating Sharing Sets for Experience Cloud users to access Sales Cloud.
• Add Indirect Sales Team to existing Direct Sales Team Role Hierarchy.

Universal Containers (UC) is in the process of identifying if Revenue Cloud will work for its business processes. UC has already implemented Sales Cloud, which includes complex steps and checklists that are orchestrated based on changes made to an Opportunity. Based on the current Sales Cloud implementation, UC has concerns about how Revenue Cloud will interact with its current customizations on the Opportunity object and if it will be difficult to customize the solution in the future.Which design approach should a Solution Architect recommend to mitigate concerns about custom processes on any single object?

• Use an event-driven design to separate automations that could run asynchronously from the save cycle with a third-party tool like Heroku.
• Migrate automations from Process Builder to a single flow that is triggered by record updates, using only the "After Save" context so that all operations can be organized in a single flow.
• Leave the orchestration of the automation to Process Builder, but invoke autolaunched flows from Process Builder so that the actual operations run in flows.
• Migrate automations from Process Builder to flows triggered by record updates, organizing operations in separate flows for the "Before Save" and "After Save" contexts.

GG3 has gone live with a B2B multi-cloud solution and plans to add more functionality over time. The company has a team of system administrators who each focus on a specific cloud and area of functionality. GG3 has decided to use an Org-Based deployment approach. It wants to protect the investment made and set the team up for success in the future.What should a Solution Architect recommend as a best practice to put checks in place for decisions on changes moving forward?

• Engage Salesforce services to manage all governance and represent as the Steering Committee.
• Budget for a Governance and Monitoring structure that includes a communications plan and project methodology for the following year.
• Set up a Governance and Monitoring structure that includes a Steering Committee, a Center of Excellence, and a Data governance council.
• Engage a third-party company to manage all governance and represent as the Steering
• Committee.

Universal Containers (UC) is adding to its existing Salesforce implementation and currently uses Saks Cloud and Service Cloud. UC is looking to add Salesforce Field Service and Experience Cloud to allow its third-party contractors easier access to the data they need and to provide its customers a way to self-service.UC has expressed interest m allowing its customers to be able to self-schedule maintenance work on their Assets. UC wants a solution to display scheduling options for the next month to its customers.What should a Solution Architect consider m a potential solution?

• Lightning Web Components Calendar Module
• Appointment-Assistant Self Service Scheduling
• Salesforce Scheduler
• Standard Salesforce Asset Calendar