Free Design and Implement B2B Multi-Cloud Solutions Exam ARC-801 Exam Practice Test

Universal Containers (UC) uses Sales Cloud, Service Cloud, and Experience Cloud. The implementation was completed 5+ years ago, and Service Cloud users are now expressingdissatisfaction with system performance. A custom Visualforce page was developed to show relevant data to Experience Cloud users. The same page is used by the Support team but displays more information based on their profile. UC has a small internal Support team for Salesforce that periodically enables new features in production.Which best practice should the Solution Architect recommend to avoid these types of issues in the future?

• Assess the level of technical debt and test new features with the Product team in a Developer sandbox.
• Assess the level of technical debt and test new features in a sandbox before enabling in production.
• Assess the level of data quality and test new features with a pilot before enabling for all users.
• Assess the level of data quality and test new features with a subset of users in production before enabling all users.

After a Solution Architect presents the Salesforce User Attribute Chart, the project owner has some concerns and questions regarding the Role Hierarchy choices for the executive assistant who reports to all of the VPs. There are also questions about the ideal license given to the CEO who provides executive oversight and reviews the Executive Dashboard at the end of each accounting period. There are some restrictions on budget spend for overall licenses, and the user base is forecasted to continue to grow.Which two explanations should the Solution Architect use to address the concerns and gain final acceptance?Choose 2 answers

• The CEO should have a Platform Plus license given that the role is a consumer of information and should be at the top of the Role Hierarchy.
• The CEO should have a Sales Cloud license given that the role is a processor of information and should be at the top of the Role Hierarchy.
• The Role Hierarchy should mirror the organization chart. Therefore, sharing settings need to be put in place for the executive assistant given the need to have access to the data of all of the VPs being supported.
• Given that the executive assistant will need access to the data for all of the VPs being supported, the assistant should be placed higher up in the Role Hierarchy than the VPs.

Universal Containers (UC) currently utilizes Sales Cloud and Experience Cloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud. UC's concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a concern for the VP of direct sales who has issues with bringing PRM in at all.What is the initial suggestion a Solution Architect should provide to make Partner Communities workfor UC?

• Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records.
• Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules.
• Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.
• Utilize the same sharing model within the Partner Community that customers are currently using within the Customer Community.

Universal Containers (UC) is concerned about potential data storage issues in Salesforce due to the Invoice, Order, and Inventory data that would be flowing in from various on-premise legacy CRM and ERP applications. UC would like to view and occasionally report on this data on-demand for day-to- day operational processes and would prefer not to store the data in Salesforce due to data residency requirements.Which recommendation should the Solution Architect make to meet this requirement?

• Use Salesforce Orchestrator with MuleSoft to retrieve the data when it is needed.
• Push the data into Salesforce and implement an archival strategy.
• Write custom Apex code to retrieve the data in real time from external systems.
• Re-architect the implementation using Salesforce Connect and external objects.

Universal Containers (UC) is about to start a massive digital transformation project across multiple service channels. UC plans on using Service Cloud, Omni-Channel, chatbots, Knowledge, and Einstein AI throughout all the service capabilities. Before discovery can start, the key stakeholder would like to see the automated chat capabilities in action. They currently use a third-party Knowledge Base and are wondering what is the value of it over Salesforce Knowledge. They believe it will be chatbots but they are unsure.What is one of the key benefits the Solution Architect should address within the context of the demo?

• Demo how the chatbot can provide a response to a customer's request by bringing together content from Knowledge articles.
• Demo how the chatbot can anticipate the responses of the customer before they make it, and generate Knowledge article responses based on what they have bought.
• Demo how the chatbot can utilize Knowledge within it to deflect customer issues before a case is created.
• Demo how a human being can have a real conversation with an Einstein Al-driven chatbot.

Universal Containers (UC) wants to add and integrate Marketing Cloud Account Engagement after a recent acquisition. The integration into the global architecture will be as follows:Marketing Cloud Account Engagement will be used for lead nurturing with Engagement Studio.Marketing Cloud Account Engagement forms will be set up in a website.Sales Cloud will manage leads created by Marketing Cloud Account Engagement.UC wants to facilitate adoption by giving sales representatives and marketers enough time to learn about new features on a training platform.Which approach should a Solution Architect recommend in order to set up an environment in which users can test the functionalities from end to end?

• Create a new Marketing Cloud Account Engagement business unit, recreate the configuration, and link it to a full copy Sales Cloud sandbox.
• Create a new Marketing Cloud Account Engagement business unit, recreate the configuration, and link it to the production Sales Cloud org.
• Create a new Marketing Cloud Account Engagement business unit, synchronize the production unit and the training unit, and link it to a full copy Sales Cloud sandbox.
• Create Marketing Cloud Account Engagement training environments, synchronize the environments, and link it to a full copy Sales Cloud sandbox.

Universal Containers (UC) is starting to go through an inventory of capabilities in regard to its many data warehouses. UC's data warehouses are currently being provided with data from OMS, ERP, Accounting, and other inventory management systems. Data warehouses are utilized by those systems for storage or analytics purposes.UC plans to utilize the Systems of Engagement framework to classify its systems based on how they will be utilized within the enterprise architecture. UC would like to understand which systems it should directly integrate with versus utilizing the data warehouses where that data may also be stored.How should a Solution Architect classify the data warehouses as systems within the enterprise architecture of this scenario?

• System of Reference
• System of Engagement
• System of Intelligence
• System of Record

Universal Containers is currently utilizing B2B Commerce Cloud, Service Cloud, and Field Service for its Sales teams, call center, and Field Service teams. The Field Service team would like to have visibility of Commerce Cloud data because customers in the held will often ask about sales order details.What should the Solution Architect recommend to give this kind of data access?

• Create a new permission set that grants access to the Order and Order Item object and assign it tothe Field Service users.
• Create a new profile that grants access to the Order and Order Item object and assign it to the Field Service users.
• Give Commerce Cloud license to the Field Service team to view Order and Order Item data.
• Give Sales Cloud license to the Field Service team to view Order and Order Item data.

Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning.What are two recommendations a Solution Architect should make to ensure UC's releases to production work within its release schedule and there are no delays in future releases?Choose 2 answers

• Fix the scope of the sprint during release planning regardless of how long it takes.
• Create a regular sprint cadence across the different teams to demonstrate new functionality.
• Use the last sprint of the release to stabilize it and eliminate identified issues.
• Utilize the last sprint to include functionality that was missed from previous sprints.

Universal Containers (UC) has acquired four companies and is looking to manage revenue across all mergers' territories seamlessly. UC wants to drive major business decision and selling strategies based on an efficient, complete, real-time view of team forecasts across territories from Salesforce. A sales user can be part of multiple territories and is usually working on multiple opportunities at a time.Which technical consideration should a Solution Architect make when designing collaborative forecasting?

• Archiving a territory model does not impact forecasts, quotas, and adjustments for all territories in the model.
• If the sales user has many territories assigned to them, it can impact the performance of the forecast.
• Important details should be tracked at the opportunity line level.
• Forecast category names can be customized by submitting a Salesforce Support case.