Free Architect B2C Commerce Solutions Exam ARC-300 Exam Practice Test

Northern Trail Outfitters (NTO) wants to upgrade its customer service by providing the opportunity for customers to engage using social messaging channels such as Facebook, WhatsApp, and SMS to resolve issues and ask questions. They already use Marketing Cloud Mobile Connect and Social Studio. Alongside these, the Solution Architect also recommends implementing Digita I Engagement features in Service Cloud.Which two reasons should a Solution Architect use to justify those recommendations?Choose 2 answers

• Mobile Connect lacks integration with the service agent console without Digital Engagement
• Mobile Connect only supports outbound messaging in selected countries
• Social Studio does not support 1:1 messaging on the apps listed in the scenario
• Social Studio is limited to listening to social channel and not responding

New client is going to migrate to the Salesforce Commerce Cloud. Website is ready to be live but just is missing the customers and previous orders. What should we do?

• Send a ticket to Salesforce to publish the new site and import later missing data.
• There are no blockers. If everything else is working, the site can go live.
• Import at least orders before going live.
• Change Site status from password protected to live and import missing data when ready.

A merchant is selling a new product line of televisions. In order to deliver a good customer experience, the merchandising team wants the screen size to be incorporated into the search and navigation journey.Which two things can the developer do to facilitate this for them?Choose 2 answers

• Create a new search refinement for a Boolean value true or false and label it 'big screen.'
• Define a new searchable attribute for Screen Size.
• Configure catalog-level search refinement definition for Screen Size.
• Configure Screen Size threshold search refinement bucket definitions.

A company wants to migrate their existing in-house order management solution to the Salesforce Order Management product, which will trigger post-purchase transactional emails through Marketing Cloud. They are already using B2C Commerce, Service Cloud, and Marketing Cloud, as well as the B2C Commerce - Service Cloud Connector and Marketing Cloud Connect.What are three actions that a Solution Architect must take when planning and deploying this solution? Choose 3 answers

• Configure data extensions and triggered sends in Marketing Cloud to support transactional emails for ordering scenarios.
• Modify the Service Cloud Connector implementation to remove potentially conflicting features with the Order Management Connector.
• Integrate Salesforce Order Management to B2C Commerce for order history and user self service.
• Migrate subscriber keys in Marketing Cloud to a new Order Management customer identifier.
• Replace the Service Cloud Connector with an Order Management Connector for B2C Commerce.

A merchant has reported that customers are seeing low stock items at the top of their search results, giving them a subpar customer experience and impacting conversion.How might this issue be resolved to ensure a better customer journey?

• In Business Manager, select Show Orderable Products Only at the root level to hide any products that are currently out of stock.
• In Business Manager, enter a higher boost factor for availability in Searchable Attributes.
• In Business Manager, set an availability low ranking threshold in Search Preferences.
• Create a job that sets all unavailable products to be hidden. Schedule the job to run hourly to clean up the catalog on a regular basis.

Given the above OCAPI definitions, which permission or permissions apply?

• Allows external applications to create coupons
• Allows external applications to create, update, and delete coupons
• Allow external applications to create, update, and delete both coupons and coupon codes
• Allows external applications to update coupons

A company wants to add Salesforce Order Management to their existing B2C Commerce, Service Cloud, and Sales Cloud integration. Their current sales process lets sales reps build quotes, create orders, and process reduction orders for refunds as part of their sales channel workflow. Their B2C Commerce order objects also include multiple custom attributes that the merchant's current Order Management System uses to allocate orders to the correct distribution center for fulfillment.When enabling Salesforce Order Management, what potential concerns will the merchant need to work through?

• Salesforce Order Management does not allow for fulfillment rules across multiple distribution centers without the use of an AppExchange package or custom Apex triggers.
• Reduction Orders and Order Management change orders conflict if both are enabled in the same Org and require the use of Record Types and Apex Triggers or Validation Rules to avoid conflicts.
• Custom attributes on B2C Commerce Orders are not natively supported for Salesforce Order Management integrations and require custom Apex development to handle mapping.
• Salesforce Order Management integrates natively with B2B Commerce when both products reside within the same Org but requires the use of a customizable B2C Commerce cartridge to import data from a B2C Commerce instance.

A company uses Service Cloud and B2C Commerce and now wants to enable the 'Order on Behalf of functionality on its storefront. The customers using the storefront are Person and Household accounts.Which three design and architecture considerations should a Solution Architect follow to ensure that the 'Order on Behalf of functionality works well for all the designated storefront customers?Choose 3 answers

• Verify that the permissions used are Login_On_Behalf, Login_Agent, and Create_Order_On_BehaIf_Of business manager functional permissions.
• The Order on Behalf of feature in the Service to B2C Commerce Connector only supports person accounts as a customer model by default.
• Default user is required for anonymous storefront shoppers.
• The REST calls between B2C Commerce and Service Cloud do not count towards API governor limits.
• Verify that agents are Service Cloud and B2C Commerce users with Order on Behalf rights.

A company uses Salesforce to store accounts and contacts. All users have switched to the Lightning Experience user interface. The Account Hierarchy feature is used extensively to relate companies to their subsidiaries. A Solution Architect finds that the data migration process is creating duplicate contacts with different primary accounts.Which two options can the Solution Architect use to ensure that there is only a single contact for a particular person across all the subsidiaries of a company?Choose 2 answers

• Customer 360 Data Manager
• Third-party application or AppExchange tool
• Duplicate Matching Rules
• Lightning Data Services

Your project requires the integrating with a 3rd party PIM for importing master catalog, two storefront catalogs and pricebooks. All imports need to happen in a single job. Search indexes will also need to be re-built.

• Two flows are needed. First flow will execute in parallel under organization scope the master catalog import and then the storefront catalogs and on the other hand in parallel the pricebooks imports. Then new flow will be needed with site scope to perform site reindex.
• Two flows are needed. First flow will execute in parallel under site scope the master catalog import and then the storefront catalogs and on the other hand in parallel the pricebooks imports. Then new flow will be needed with site scope to perform site reindex.
• Three flows are needed. First to import master and storefront catalogs (organization scope). Another job flow with site scope to import pricebooks and another to perform site reindex under site scope.
• Two flows are needed. First will execute in parallel under organization scope the master catalog import and then the other flow with storefront catalog import and pricebooks (sequential) organization scope. The second flow will be needed with site scope to perform site reindex.