Free Advanced Field Service Accredited Professional Exam AP-209 Exam Practice Test

A division of Green Energy Solutions has different work hours for each day, and the daily hours are inconsistent from one week to another (example: this Monday 9 am-4 pm, this Tuesday 8 am-6 pm,next Monday 8 am-3 pm, next Tuesday 9 am-2 pm). This creates a lot of overhead.What can an administrator configure to add efficiencies into their scheduling process and mitigate administrative overhead?

• Create Operating Hours for all combinations and build a workflow to change the Service Territory Operating Hours every week
• Create Operating Hours with no availability, and use Shifts to define the daily changing availability
• Create Operating Hours that encompasses all the hours, then create non availabilities for the hours that are off on a given day
• Create a Service Territory with Operating Hours that encompasses all the hours, then create jobs for the specific hours needed to be covered

Green Energy Solutions has resources in multiple countries and time zones. Each country has different holidays and permitted working hours.What should the consultant configure to support this?

• Service Territories, Resource Capacity and Business Hours
• Service Territories, Operating Hours and Resource Absences
• Work Types, Resource Availabilities and Operating Hours
• Skills, Operating Hours, Time Slots and Holidays

What two actions should a consultant recommend to ensure that junior employees are prioritized when installations are scheduled?

• Assign a 'Preferred Resource' to a junior service resource when a customer has an installation job
• Leverage a 'Match Boolean' Work Rule to match on a custom field 'Is Junior'
• Increase the resource's priority on the junior Service Resource records, and increase the 'Resource Priority' Service Objective weighting
• Increase the installation 'Skill Level' for the senior resources, and increase the 'Skill Level Service Objective' weighting
• Update the 'Skill Level' Service Objective to 'Least Qualified'

A customer provides services for a variety of products, and the capability for resources to perform services is often machine-specific. The customer explains that there are about 100 combinations of services and products that a single resource may support, and is concerned about performance.Which configuration option should a consultant recommend?

• Utilize an Extended Match Work Rule and custom table with records to represent each combination of services and products that a resource may support
• Configure skills to represent the services that resources perform. Utilize the 'Extended Match' Work Rule to filter resources by the products that they support
• Configure skills for each combination of services and products that a resource may support
• Configure an 'Extended Match' Work Rule to represent the services that resources perform. Utilize skills to filter resources by the vendors or products that they support

Universal Containers has a job that requires two technicians, and both must possess the skills defined as 'Required' for that job. They need to show up at the same time and work through the entire job duration together. The technicians will also need to be able to be assigned to individual jobs later that day.Which option should an architect recommend to support this scenario?

• One Work Order, one child Service Appointment and two Assigned Resources
• One Work Order, two child Service Appointments with Appointment Dependency of 'Same Start'between them
• One Work Order, one child Service Appointment with one Assigned Resource and a Work Order Line Item to store the second resource. Set Resource Absence on the second resource for the duration of the joint service
• Service Crew Resource related to one Crew and two Crew Members assigned for the whole day

What is the best practice to upload a photo that is taken by the mobile worker to a Work Order? (Choose 2 options)

• Use a quick action of type 'Upload Photo'
• Leverage the Field Service Mobile flow and add image upload component
• Edit the Work Order record through the SFS Mobile App and add the photo as an attachment
• Post the photo via the 'Feed' tab
• Use a quick action of type 'Attach File'

A customer wants to collect a mobile worker's geolocation history in the Field Service Mobile App only for some of the resources, while for others, they want this option to be disabled.How can a consultant implement this requirement?

• Under the 'Field Service Mobile Settings', set the 'Collect Service Resource Geolocation History' to 'True'
• Under the 'Field Service Settings', go to the 'Mobile App Configuration' tab and select which users should be included in the geolocation collection process
• Under the 'Field Service Settings', go to the 'Mobile App Configuration' tab and select which profiles should be included in the geolocation collection process
• Create two 'Field Service Mobile Settings' records and assign it to the relevant profiles, one with the 'Collect Service Resource Geolocation History' set to 'True' and the other set to 'False'

Universal Containers stores critical job information in the description field on the Service Appointment. Dispatchers need to have a view into this data from the Gantt with minimal clicks, job information is often many characters.What should a consultant recommend to meet their requirements?

• Add the description field to the 'Service Appointment List Columns' field set on Service Appointment. Adjust column widths to expose the entire description field, this field set controls the fields that appear in the appointment list as columns
• Add the description field to the 'Service Appointment List Preview' field set on Service Appointment, this field set controls the fields that appear when a user hovers on the appointment information icon
• Create a list view and add the description field as a column to appear in the Service Appointment list view within the Gantt
• Add the description field to the 'Service Tooltip Gantt' field set on Service Appointment, this field set controls the tooltip layout shown when hovering over an appointment on the Gantt

Universal Containers installers are required to complete a standardized quality checklist that includes data inputs as well as capturing some pictures of the completed installation.How should a Field Service consultant set up the mobile experience for those installers?

• Leverage 'Work Plans' and a flow to launch from a 'Work Step'
• Create fields on the Service Appointment and create a Service Appointment 'Record Update' action for the quality check items and leverage 'Chatter' to post images
• Give complete edit access to the mobile app so the installers have the flexibility to update what they need
• Use 'Deep Linking' in order to achieve this requirement

Which parts of the 'Dispatcher Console' support adding Custom Actions? (Choose 3 options)

• Child Service Territories in the Gantt
• Individual Service Resources in the Gantt
• Multiple Service Resources in the Gantt
• Multiple Service Appointments in the Appointment list
• Individual Service Appointments in the Appointment list