Free Administration Essentials for New Admins ADM-201 Exam Practice Test

Northern Trail Outfitters wants emails received from customers to generate cases automatically. How should the administrator ensure that the emails are sent to the correct queue?

• Utilize a flow to identify the correct queue and assign the case.
• Use a custom email services to set the owner of the case upon creation.
• Create an Escalation Rules to send cases to the correct queue.
• Configure Email-to-Case so emails are delivered to the correct queue

Ursa Major Solar is noticing a decrease in deals with a cross-sell opportunity type and wants to share all cross-sell opportunities with a team of subject matter experts in their organisation. The company has different roles, and the organisation wide default opportunity is set to private. How should the administrator accomplish this?

• Add the subject matter experts to a public group and give them access to records with a criteriabased sharing rule.
• Change the organisation-wide default for opportunity from private to public Read/Write to open up access for subject matter experts.
• Enable territory management, assign the subject matter experts to the same territory, and give them access to the records with manual sharing.
• Create a new role for the subject matter experts and give them access to the records with the owner-based sharing rule

Ursa Major Solar has service level agreements (SLA) that are routed to support queues. Cases that meet the 24 hour SLA need to be automatically re-assigned to the next tier queue. Which feature should be used to fulfill this requirement?

• Einstein Case Routing
• Auto-response rule
• Case assignment rule
• Case escalation rule

Sales reps at Ursa Major Solar are having difficulty managing deals. The leadership team has asked administrator to help sales reps prioritize and close more deals. the administrator configure to help with these issues?

• Einstein Activity Capture
• Einstein Opportunity Scoring
• Einstein Search Personalization Einstein Lead Scoring

Universal Containers has two sales teams, Sales team A and Sales team B. Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role. How Should the administrator share records owned by sales team A with Sales team B?

• Hierarchical sharing
• Each team has their own role in the role hierarchy. Both roles are subordinates of the same Manager role. How Should the administrator share records owned by sales team A with Sales team B? A. Hierarchical sharing B. Use Manual sharing
• Criteria based sharing
• Owner based sharing

Northern Trail Outfitters (NTO) has deployed my domain. The Chief Marketing Officer wants to make sure that all of the Salesforce users log in using the branded login URL. There needs to be a grace period for the user's bookmarks to be updated. How should the administrator configure the policies in my domain settings?

• Set the login policy to require login from https://nto.my.salesforce.com
• Set the Redirect policy to Do Not redirect.
• Set the redirect policy to Redirect with a warning to the same page within the domain.
• Set the login policy to prevent login from https://login.salesforce.com

The Administrator at Universal Container wants to add branding to salesforce. Which two considerations should the administrator keep in mind? Choose 2 Answers

• Only one theme can be active at a time, and a theme applies to the entire org.
• Themes apply to salesforce classic and to the salesforce mobile app.
• Up to 150 custom themes can be created, modified, or cloned from the built-in themes.
• Chatter external users see the built-in Lightning theme only.

Ursa Major Solar provides a 1-year warranty on all of the panels it installs. Installation details, along with the warranty information, a captured on a custom object called Installation. The installation record is created by the installer from the mobile app. Customers son receive a longer warranty as a way of increasing customer satisfaction when an installation gets delayed or has issues. How should the administrator configure Salesforce to capture the expiration date of the warranty?

• Use a formula as the default value of the warranty Expiration Date field.
• Create a formula field to display l year from the warranty purchased.
• Add a validation rule to ensure the Expiration Date field is populated.
• Include the warranty Expiration Date field on the mobile page layout.

The administrator at Cloud Kicks has a Custom picklist field on Lead, Which is missing on the Contact when leads are converted. Which two items should the administrator do to make sure these values are populated? Choose 2 answers

• Create a custom picklist field on Contact.
• Update the picklist value with a validation rule.
• Map the picklist field on the Lead to the Contact.
• Set the picklist field to be required on the Lead Object.

Northern Trail Outfitters has the Case Object set to private. The support manager raised a concern the reps have a boarder view of data than expected and can see all cases on their groups dashboards. What could be Causing reps to have inappropriate access to data on dashboards?

• Dashboard Filters
• Dashboard Subscriptions
• Dynamic Dashboards
• Public Dashboards.