Free Cisco Customer Success Manager 820-605 Exam Practice Test

What are two expected outcomes of the customer onboard stage? (Choose two.)

• opportunities for advocacy shared
• stakeholders identified
• business outcomes with KPI metrics identified
• training sessions for end users planned
• network diagrams provided

What is a lagging indicator?

• increase in the number of trained users
• adoption of a product
• development of a new product
• increase in the net promoter score

What is the value proposition of customer success for customers?

• incremental rewards
• business vision support
• technical assistance prioritization
• external publicity

Which two outcomes are the primary goals when introducing the customer to Customer Success? (Choose two.)

• completion of customer training
• identification of customer business outcomes
• review of product roadmap
• scheduling of Quarterly Success Review
• alignment of key stakeholders

Which two results of a successful customer onboarding stage are the most important? (Choose two.)

• organization chart discussed
• account relationships identified
• desired business outcomes discussed
• stakeholders identified
• network diagrams discussed

Which two actions should be taken when a customer's usage is in decline? (Choose two.)

• Show the customer how the current solution compares to the offers from a competitor.
• Assess the capabilities of the solution against the customer's desired outcomes.
• Tell the customer a new solution will soon be available.
• Review the implementation plan with key customer leadership.
• Identify changes in the customer's business processes.

As a Customer Success Manager, what is the most important metric to uncover during onboarding?

• cost
• value
• benefit
• customer relationship

What is a leading indicator of adoption in the healthscore?

• renewal
• integrated account plan
• product sales
• product quality

What is the barrier type when end-users are having difficulties understanding the features and functionalities of the new solution?

• technical
• business
• operational
• corporate culture

What is a key driver that is creating the need for customer success?

• financial resources
• subscription economy
• advanced specializations
• portfolio management