Free Avaya Contact Center Select Implementation and Maintenance Exam 78950X Exam Practice Test

Which statement about the function of the Access Class In Access and Partition Management Is true?

• The Access Class will prevent a user from modifying skillset properties.
  
• An Access Class will limit the Launchpad links a user may access.
  
• The Access Class will be used to limit the user to report on specific contact center agents.
  
• Access Classes will be used to limit a user to specific report groups.
  

Which of the Avaya Contact Center Select (ACCS) Ignition Wizard configuration tasks is optional for a installations?

• IP Office
  
• Licensing
  
• Multimedia
  
• Security Settings
  

Contact Center calls arriving at the IP Office are not reaching the Avaya Contact Center Select (ACCS) system.What is causing this problem?

• No agents are logged into any ACCS skillsets.
  
• The control directory number is not acquired.
  
• The master script is not activated.
  
• The IP Office Short Code is not configured under the IP Office Server node.
  

When configuring a scheduled backup using the Contact Center Database Maintenance utility, which three statements are true? (Choose three.)

• You can schedule multiple applications for backup in a single scheduling task.
  
• The backup folder contains backup files for each application you select.
  
• You can schedule on a frequency of a specific date.
  
• Regularly occurring backups create a new backup folder for the previous backup.
  
• You can only backup one database (either CCMS, CCMA, CCT, or CCMM) at a time.
  

For which operation is the Outbound Mail Handler component of the Email Manager responsible?

• Retrieving email messages from the corporate email server
  
• Saving email attachments to the appropriate folder
  
• Applying the rules engine to determine what skillset to queue the contact to
  
• Logging into the corporate email server and sending the auto-reply
  

For an Avaya Contact Center Select (ACCS) Software Appliance deployment, where is the Windows Operating System license obtained?

• It is not required for a VMware deployment.
  
• It is included in the Avaya Contact Center Select Software Appliance
  
• It is downloaded from PLDS.
  
• It is supplied by the customer.
  

Which statement is true about the Avaya GREP tool?

• It should be used on a PC to search log files that have been downloaded from Avaya Contact Center Select (ACCS).
  
• It should only be used on an active system to capture real-time events.
  
• It is only used to report on SIP related messages during low traffic periods.
  
• It is only used during the installation phase and should not be used on an active server.
  

Which three methods of adding agents does Avaya Contact Center Select (ACCS) support? (Choose three.)

• Contact Center Management multi add option
  
• Contact Center Management add agent
  
• Contact Center Management add many users
  
• Contact Center Configuration Tool
  
• Contact Center Management create copy
  

Which Contact Center component was previously using a combination of Active Directory -Lightweight Directory Services (AD-LDS) and Microsoft Access databases?

• CCMA
  
• CCMS
  
• CCMM
  
• CCT
  

A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.Which CCMM tool provides this functionality?

• The Multimedia Contact Manager
  
• The CCMA
  
• The E-mail Manager
  
• The outbound campaign Management Tool