Free Avaya Contact Center Select Implementation and Maintenance Exam 78950X Exam Practice Test

When creating custom announcements for application flows and scripts, in which format should they be created?

• VBK files
  
• WAV files
  
• MP4 files
  
• MP3 files
  

Which three Avaya Contact Center Select (ACCS) deployment types offer support for ACCS Business Continuity? (Choose three.)

• ACCS and IP Office resides on a single VMware host server
  
• Avaya Contact Center Select hardware appliance
  
• IP Office 500V2 voice platform
  
• Avaya Contact Center Select software appliance
  
• Avaya Contact Center Select DVD
  

A customer with Contact Center Multimedia (CCMM) installed needs to create, modify, and monitor outbound campaigns.Which CCMM tool provides this functionality?

• The Multimedia Contact Manager
  
• The CCMA
  
• The E-mail Manager
  
• The outbound campaign Management Tool
  

How can a reset assignment be identified?

• The reset assignment may be named by the user to distinguish it from the original.
  
• The name will appear in the reset folder.
  
• The name will have two underscores behind the original assignment name.
  
• The name will have a .res extension.
  

Which three tools can be used to show the status of the SIP extension used for calls that are not arriving at the Avaya Contact Center Select (ACCS)? (Choose three.)

• Window Event Viewer
  
• ACCS SGM Management Client
  
• IP Office System Monitor Tool
  
• IP Office Web Manager
  
• IP Office System Status Application
  

To reduce implementation time, the partner has prepared the customer/partner supplied server in advance, and plans to complete the configuration at the customer's site. The partner has pre-installed Windows, and the Avaya Contact Center Select (ACCS) software, but without running the ignitionWhich deployment type does this represent?

• Software Appliance option
  
• Hardware Appliance option
  
• DVD option
  
• Trunkey option
  

Which two statements about the Avaya Contact Center Select (ACCS) skillset are true? (Choose two.)

• Skillsets are only used for reporting purposes.
  
• A skillset is a group of activity codes used for reporting purposes.
  
• A skillset is group of agents whose skills are similar.
  
• Skillsets are referenced in both application flows and scripts.
  

The information used to populate Real Time Displays may be transmitted by using which two modes? (Choose two.)

• Broadcast
  
• Unicast
  
• Anycast
  
• Multicast
  

The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)

• Verify SIP trunks are available for the ACCS integration.
  
• Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.
  
• Administer the ACCS system SIP Domain to match the IP Office.
  
• Change the IP Office SIP Domain to match the ACCS system.
  

Before a skillset threshold class will apply to a skillset, which action must be taken?

• The skillset threshold class must be created and assigned to the skillset in configuration.
  
• The skillset threshold class must be created and applied to the agents servicing the skillset.
  
• The skillset threshold class must be created and assigned to the skillset in Orchestration Designer.
  
• The skillset threshold class must be created and assigned to the skillset in Real-Time displays.