Free Avaya Aura Call Center Elite Support Exam 7492X Exam Practice Test

What is the process for routing calls to one or more networked locations that appear as single center called?

• Virtual Site Routing
• Multiple Routing
• Best Service Routing
• Interflow Routing

You are having problems with Avaya Aura® Call Center Elite Multichannel and you are considering a work around.In which phase of the 8 disciplines of troubleshooting do you try to see if you can work around the problem until a more permanent solution is found?

• D4 – define escape points
• D2 – describe the problem
• D1 – establish a team
• D3 – develop interim containment actions
• D5 – choose corrective actions

A call center has four agents:Agent 1 has experience with Sales and French. Agent 2 has experience with Sales and English. Agent 3 has experience with Support and English.Agent 4 has experience with Sales and is bilingual in English and FrenchThe first call comes in requiring sales assistance in English and a second call comes looking for Sales in French.Which agent is still available for calls when the call center is using Best Service Routing and the next call requires French?

• Agent 1
• Agent 2
• Agent 3
• Agent 4

While a Look-Ahead Interflow attempt is being made, which feedback is the caller receiving?

• The caller hears the feedback that Is provided by the sending switch.
• The caller always hears ringback.
• The caller hears the feedback that is provided by the receiving switch.
• The caller always hears silence.

Which three statements about LAI requirements are true? (Choose three.)

• Intelligently route calls among the call centers to achieve a better ACD load balance.
• The receiving switch is able to accept or deny interflowed calls sent by the sending switch.
• The routing of an incoming call to an external switch must be answered at the originating switch.
• Look-Ahead Interflow (LAI) improves call-handling capability and agent productivity for call centers with multiple locations.
• It Is able to use the adjust-by vector command to better manage EWT.

A customer wants to routinely monitor their vectors for unexpected results. How should they monitor their results?

• Use the System Maintenance > Reports >Error Log report in the Call Management System
• Use the list history command in the Communication Manager
• Use the display events command in the Communication Manager
• Use the Exceptions > Reports > Vector Exceptions in the Call Management System

A customer reports that they received the message ‘Tserver Link Up’. What should you advise them to do?

• Connect the Tserver to establish the link between the Tserver and the Communication Manager
• Check that the Tserver details are correct and AES Server is running
• Check the License Director configuration and ensure that the service is running
• Nothing. This is just a message indicating the specified link is established

A customer with multiple locations wants to effectively balance the call load among agents at the various sites.Which call center feature can provide this capability?

• Business Advocate (BA)
• Best Service Routing (BSR)
• Network Call Redirection (NCR)
• Least Occupied Agent (LOA)

A customer has calls coming Into their contact center constantly. They do not want their customers to be waiting long before their call is answered, even if It is answered at a different site.Which two features should be used in the vectors to ensure that all calls are answered tn a timely fashion? (Choose two.)

• Network Call Redirection
• Look-ahead Interflow
• Virtual Outflow
• Enhanced Look-ahead Interflow

A customer using the TTrace tool wants to see a list of services that have been configured, and also select their respective logging levels.Which TTrace tool will accomplish this?

• TTrace Log2Zip
• TTrace Configuration
• TTrace Server
• TTrace Console