Free Avaya Aura Call Center Elite Support Exam 7492X Exam Practice Test

If your software is not working, what is the best practice to determine how to fix the concern?

• Do a root cause analysis and gather information to solve the problem to prevent future Issues.
• Use the nine disciplines associated with troubleshooting to identify and describe the problem.
• The ability to get the software running immediately will solve all business needs.
• Monitor logs and alerts for Information for a few months to determine the problem.

What would trigger a vector event error?

• When vector processing reaches the maximum 1000 steps allowed
• When vector processing reaches the- maximum 100 steps allowed
• Misdirected calls
• Call Denial

You need to troubleshoot your Best Service Routing (BSR) polling vectors to verify that they are operating as intended.Which command do you use to do this?

• monitor bcms hunt group
• list trace trunk
• monitor bcms trunk
• list trace vdn

Best Services Routing (BSR) determines the best resource to service a call by examining which three variables? (Choose three.)

• Agent Average Speed of Answer
• Selection strategy for the active VDN
• Oldest call waiting
• Availability of the agents
• Estimated Wait Time (EWT)

How can an installer identify if a customer has the Call Center Elite package?

• Check the System-Parameters Customer-Options Form and look for the "Call Center Elite" field.
• Check the Feature-Related System Parameters and look for the "Call Center Elite" field.
• Check the System-Parameters Customer-Options Form and look for the "EAS" field.
• Check the System-Parameters Customer-Options Form and look for the "Vectoring (3-0 Enhanced) field.

What are three advantages of the Avaya Customer Experience Virtualized environment? (Choose three.)

• Enables capital equipment expenditures
• Divides up resources among different locations
• Enables businesses to scale rapidly
• Lowers operational expenses
• Requires fewer servers

Which three statements are true about virtual routing? (Choose three.)

• CTI is a required component for multi-site configuration
• Virtual routing allows the call centers to be transparent, and act as a virtual call center that is transparent to the user
• Virtual routing involves only contacts that are non-voice related such as email and chat
• Virtual routing can be implemented in single-site or multi-site configuration
• Virtual routing determines where to route the call according to the criteria: Look-ahead interflow or Advanced look-ahead interflow

A Call Center Elite installation handles approximately 50 calls per hour using 30 agents. You want to expand the Elite installation to double the capacity of calls with 20 agents in another city.Which type of installation should you use when installing a remote Call Center Elite instance?

• Use quick installation of all components
• Use manual installation of all components
• Use manual installation of a few components
• It does not matter which installation method you choose

When deploying a virtual environment, you should configure the applications in a specific order. Which option provides the best order to verify the virtual environment?

• Application Enablement Services, Call Center Elite Multichannel, SQL database
• Avaya WebLM, Communication Manager, SQL database
• Call Center Elite Multichannel, Avaya WebLM, SQL database
• SQL database, Communication Manager, Avaya WebLM

Which virtual touting feature can be set up to provide nearly first-in, first-out routing?

• Network Call Deflection
• Network Call Transfer
• Look-Ahead Interflow
• Enhanced Look-Ahead Interflow