Free Avaya Aura Call Center Elite Implementation Exam 7392X Exam Practice Test

Which two parameters must be configured to allow Service Observing while, off site? (Choose two.)

• Service Observing Listen Only Access Code
• COR - Restriction Override set to all
• Service Observing (Remote/By FAC)
• Telecommuter

A customer is waiting. In queue, listening to music, and waiting for the call to be routed to an agent. Which mechanism controls what happens while the customer is wafting In the queue?

• Agent Stations
• Vectors
• Skills
• Hunt Groups

Which component handles the featured of Avaya Aura Call Center Elite?

• Presence Services
• Media Server
• Session Manager
• Communication Manager

What are three capabilities of Avaya Aura Media Server? (Choose three.)

• High Availability
• TDM Interfaces for digital and analog stations and trunks
• Virtualization
• Can be shared with multiple CM's
• Has the capacity of up to 10OO AAMS

A customer wants to configure their call center for emergencies.Which action would you advise the call center supervisor to use to configure an alternate call path In case of a disaster?

• Set a feature access coda that detects a power outage and reroutes calls automatically.
• Set a vector directory number with a collect type variable.
• Set a value variable and change the value assigned using a feature access code.
• Set a trunk group and change the trunk number using a variable.

A call center has agents skilled In sales of product X. You want them to be able to wrap up calls after they complete a sales call.To allow this agent to wrap up a call, which parameter should be adjusted?

• Assigned Skill on the Hunt Group form
• Call Handling Preference on the Hunt Group form
• Timed ACW field on the VDN or Hunt Group form
• Direct Agent Call First on the Agent Handling form

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

• It improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.
• It provides basic reporting on Vectors, Agents, and Trunk Groups.
• It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.
• It provides options for selecting among available agents with the same skill.
• It enables recorded announcements to be played to incoming calls.

Which two Vector Variable types are strictly global in scope? (Choose two.)

• ani
• value
• collect
• dow
• Stepcnt

Which form displays the total number of Automatic Call Distribution (ACD) agents that can be logged in simultaneously?

• System-Parameters Security
• Special System Parameters
• System-Parameters Customer-Options
• Feature-Related System Parameters

What are the four mandatory and optional parameters in a Vector Directory Number (VDN) configuration? (Choose four.)

• Vector
• Measured Format
• Agent Login
• Skill Preferences
• Extension
• Hunt Group