Free Avaya Aura Call Center Elite Implementation Exam 7392X Exam Practice Test

Customers need to use the extension 5004 for announcements In a vector but the vector will not save. To ensure that the resources are configured, what should be done first?

• Configure an announcement using the extension 5003.
• Configure a dial plan with a 4-digit extension that begins with 5.
• Configure a dial plan with a 4-d|git feature access code.
• Record an announcement.

How can an Installer Identify If a customer has the Avaya Aura Call Center Elite package?

• Check the System-Parameters Customer-Options Form and search for the Vectoring (3.0 Enhanced) field.
• Check the System-Parameters Customer-Options Form and search for the EAS field.
• Check the Feature-Related System Parameters and search for the Call Center Elite field.
• Check the System-Para meters Customer Options Form and search for the Call Center Elite field.

Which two benefits to a Call Center does the Call Vectoring feature provide? (Choose two.)

• The ability to change the skills assigned to an agent
• The conditional call treatment or routing based on parameters such as time of day, day of holidays, etc.
• The ability for an agent to answer multiple Automatic Call Distribution (ACD) calls
• The ability for supervisors to monitor an agent's ACD calls
• The customized handling of incoming calls via programmed commands

What are three capabilities of Avaya Aura Media Server? (Choose three.)

• High Availability
• TDM Interfaces for digital and analog stations and trunks
• Virtualization
• Can be shared with multiple CM's
• Has the capacity of up to 10OO AAMS

Which statement describes the purpose and function of a hunt group?

• It Is a group of agents that all have- the ability to answer specific calls.
• It Is a group of VDNs that receive calls and pass to a vector.
• It is a group of extensions that receive calls to a specific telephone number.
• It Is a group of skills that an agent has to manage specific calls.

A customer wants to avoid an abandoned Call if an agent leaves their position, and an Incoming automatic call distribution (ACD) call rings at the agent's phone.Which call center feature provides this capability?

• Variable in Vectors
• Adjunct Routing
• Forced Agent Logout from the After Call Work (ACW) mode
• Redirection on No Answer (RONA)

Which two statements describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)

• It improves agent performance as supervisors have the option to have agents handle calls based on either skill level or greatest need.
• It provides basic reporting on Vectors, Agents, and Trunk Groups.
• It facilitates routing of incoming calls to a Voice Response Unit to facilitate self-service.
• It provides options for selecting among available agents with the same skill.
• It enables recorded announcements to be played to incoming calls.

Which two parameters must be configured to allow Service Observing while, off site? (Choose two.)

• Service Observing Listen Only Access Code
• COR - Restriction Override set to all
• Service Observing (Remote/By FAC)
• Telecommuter

What is the recommended audio format to be played by the Avaya Aura Media Server?

• 16bit, 8kHz, Single channel, PCM files
• 64bit, 8kHz, Multiple channel, PCM file
• 16bit, 8kHz, Multiple channel, PCM files
• 61bit, 8kHz, Single channel, PCM files

Which three- Vector Directory Number (VON) parameters are associated with the active VDN? (Choose three.)

• VDN Skill
• Class of Services (COS) .
• Tenant Number (TN)
• Best Services Routing (BSR) Application
• Measured