Free Implementing Cisco Contact Center Enterprise Chat and Email Exam 500-445 Exam Practice Test

Which two requirements need to be removed from the domain account properties used for the MSSQL service on the database servers? (Choose two.)

• A smart card is required for interactive logon.
• Do not require Kerberos pre-authentication.
• Use DES encryption types for this account.
• Password is not expired.
• The account is sensitive and cannot be delegated.

Which TCP must be opened in the firewall between Services server and Messaging server?

• 587
• 9001
• 15097
• 47500

What are three steps in an email process flow? (Choose three.)

• EAAS Instances sends NEW_TASK message to MR PIM.
• MR PIM returns DO_THIS_WITH_TASK to EAAS with AgentID.
• Rules Process executes the start and scheduled workflows.
• Email is pulled in by listener instance and written to the database.
• Email is pulled in by retriever instance and written to the database.
• EAAS notifies EAMS of DO_THIS_WITH_TASK.

What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

• Know the ECE version and Engineer Specials installed.
• Collect all ECE services logs.
• Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.
• Restart the ECE servers.
• Upgrade to the latest Engineer Special.
• Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.
• Understand the customer's intent for the flow of emails and chats.

Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)

• ECE_Default_Queue
• ECE_activity
• ECE_Inbound
• ECE_Email
• ECE_Chat

Which three configuration requirements are necessary to implement Agent Single Sign-on in the ECE/CCE environment? (Choose three.)

• CCE scripting for chat and email needs to be configured before configuring ECE SSO.
• SS0 for CCE is enabled by default, so no configuration is needed in CCE before agent SSO for ECE works.
• SS0 is enabled by default; no configuration is necessary.
• The SSL certificate must be imported to ECE application servers for Unified CCE installations or the ECE server for Packaged CCE installations.
• ECE should be integrated with PCCE and the SPOG.
• $S0 for CCE needs to be configured before agent SSO for ECE will work.

Which two items in UCCE need to be installed and available for use before installing Enterprise Chat and Email? (Choose two.)

• customer voice portal
• social miner
• ICM router, logger, admin workstation
• call manager
• CTI server

How do chat entry points behave?

• Multiple help links on a website can point to the same entry point.
• Each help link on a website can point to the same entry point.
• Each help link on a website must point to a separate entry point.
• Each help link on a website can point to multiple entry points.

How is the ECC variable created for chat, inbound and outbound email activities?

• User.ece.email id
• User.ece task id
• User.ece.activity.id
• User.ece. .customer.name

Which CLI command verifies the authenticity and integrity of a downloaded ISO?

• Openssl dgst -sha512 -keyform der -verify -signature
• Openssl dst -sha256 -keyform der -verify -signature
• Openssl dst -sha512 -keyform der -verify -signature <|SO Image>
• Openssl dgst -sha256 -keyform der -verify -signature