Free Implementing Cisco Contact Center Enterprise Chat and Email Exam 500-445 Exam Practice Test

Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?

• Dynamic Expanded Call Context Variable
• Call variable on email/chat gadget
• Dynamic Expected Wait Time Variable
• Dynamic Run Application Script Request

Which sequence should be followed while starting ECE?

• Services server, Message server, File server, Database server, Application server
• No mandatory sequence is needed
• Services server, Message server, Database server, File server, Application server
• Services server, File server, Database server, Message server, Application server

Which two ways are departments configured? (Choose two.)

• Departments, once created, cannot be deleted from ECE.
• Each department has 14 types of resources available for use.
• Departments cannot be created in the ECE console if integrated with PCCE, and they can only be created in PCCE.
• Departments can be created in the ECE console if integrated with PCCE, and they can be imported from SPOG.
• Departments can be created in the ECE console if integrated with PCCE, and they can be imported from ECE Gadget.

What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

• Know the ECE version and Engineer Specials installed.
• Collect all ECE services logs.
• Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.
• Restart the ECE servers.
• Upgrade to the latest Engineer Special.
• Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.
• Understand the customer's intent for the flow of emails and chats.

Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

• Business hours
• Administrative script
• Business calendars
• Time of day

How is the ECC variable created for chat, inbound and outbound email activities?

• User.ece.email id
• User.ece task id
• User.ece.activity.id
• User.ece. .customer.name

What is the formula for a standardized agent count for email?

• Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10
• Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6
• Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20
• Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4

Which CLI command verifies the authenticity and integrity of a downloaded ISO?

• Openssl dgst -sha512 -keyform der -verify -signature
• Openssl dst -sha256 -keyform der -verify -signature
• Openssl dst -sha512 -keyform der -verify -signature <|SO Image>
• Openssl dgst -sha256 -keyform der -verify -signature

Which User objects in Enterprise Chat and Email are mapped in UCCE?

• Agent, Supervisor
• Agent
• Supervisor, Administrator
• Agent, Supervisor, Administrator

What is an MRD a collection of that is associated with a common communication medium?

• skill groups and services
• route point and DN
• scripts and script selector
• skill groups and route