Free Administering Cisco Contact Center Enterprise Exam 500-442 Exam Practice Test

In a CCE Call Flow, how does ICM respond to a CVP new Route Request?

• ICM sends an Agent Label, which prompts a command to CVP.
• ICM responds to the Route Request by running a Routing Script.
• ICM responds to the Route Request by running an Administrative Script.
• ICM sends a VRU Label, which prompts a command to CVP

What value is used for Variable REQUERY_NO ANSWER?

• 1
• 2
• 3
• 4

Which communication protocol is being used between PG/Router and Live Data to generate report information?

• TCP
• HTTP
• TIP
• UDP

When is the IVR leg established in a CCE Call Flow?

• when CVP establishes an HTTP link with the VXML Server
• when CVP establishes an HTTP link with the Media Server
• when CVP establishes an HTTP link with the VVB (or IOS VXML Gateway)
• when the Ingress Gateway delivers a SIP invite message to the CVP server

Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

• Report Designer
• Dashboard Administrator
• Security Administrator
• Report Definition Designer
• Security Configuration Designer

How can the Extension Mobility feature be described?

• As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
• As part of the configuration, both device profiles and phones need to be added to the pg user account.
• The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
• The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.

What is the maximum number of attributes that can be assigned to an Agent?

• 40
• 50
• 200
• 500

Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)

• VRU PG
• Unified Communications Manager
• Media Server
• Voice Browser
• Finesse Server

Which VVB CLI command can set an individual media file to an expired state?

• set VVB cache stale_cache_entries
• show set VVB cache stale_cache_entry
• Outils VVB cache stale_cache_entry
• set VVB cache stale_cache_entry

What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

• PCCE Admin Mode
• DPCCE 12K
• PCCE 2K
• DPCCE 4K
• PCCE Lab Mode