Free Administering Cisco Contact Center Enterprise Exam 500-442 Exam Practice Test
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Total Questions: 59
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How many teams can an Agent be a part of?
Answer: A Next Question -
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)
Answer: A, D Next Question -
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)
Answer: B, C Next Question -
What are two parts of a Single Sign-on message flow? {Choose two.)
Answer: C, D Next Question -
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)
Answer: C, E Next Question -
What is the maximum number of attributes that can be assigned to an Agent?
Answer: D Next Question -
How many Workflows are supported by Finesse?
Answer: A Next Question -
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
Answer: A, C Next Question -
Which .bat file displays the status of the VXML server and the applications running?
Answer: B Next Question -
Which variable remains available to all scripts in the system until reset?
Answer: B Next Question
Total Questions: 59