Free Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam 33820X Exam Practice Test
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Total Questions: 64
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Which three statements are true for the Avaya Aura Call Center Elite ordering process? (Choose three.)
Answer: 2, 3, 5 Next Question -
A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.Which application solution will meet their requirements?
Answer: 1 Next Question -
A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?
Answer: 1 Next Question -
Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.Which two are current deployment options for Avaya Survey Assist? (Choose two.)
Answer: 1, 3 Next Question -
Avaya Intelligent Xperiences provides different Avaya OneCloud deliveries.Which software delivery is multi-tenant and designed for customers that require more standard feature functionality in their UC and CC solutions?
Answer: 3 Next Question -
Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?
Answer: 1 Next Question -
With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.Which application supports POM and Afiniti Enterprise Behavioral Pairing?
Answer: 1 Next Question -
A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)
Answer: 2, 4 Next Question -
Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)
Answer: 3, 4 Next Question -
Avaya enabled the automated installation of the Avaya OneCloud ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?
Answer: 3 Next Question
Total Questions: 64