Free Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam 33820X Exam Practice Test
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Total Questions: 64
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A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.Which application solution will meet their requirements?
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Which key Avaya Aura Call Center Elite Multichannel (EMC) component sends a signal to Avaya Enablement Services (AES) to pass the call control and call event Information to Elite Multichannel applications, such as the EMC Desktop?
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With the pre-built Virtual Private Clouds (VPCs) of Avaya OneCloud ReadyNow, Avaya provides a robust foundation for enterprise cloud deployments. The complete solution requires elements provided by Avaya, a Partner, and/or the customer for a fully functional end-to-end solution.Which two scenarios are supported In the Avaya OneCloud ReadyNow offer? (Choose two.)
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A customer wants to use the Avaya Aura Media Server (AAMS) because of its advanced multimedia processing features. Which three statements are true for the AAMS? (Choose three.)
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A customer wants a higher balance efficiency by leveraging their contact center as a strategic resource.Using one platform and single-user interface, what are three functions that Avaya IX Workforce Engagement unifies? (Choose three.)
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An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?
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Avaya IX Orchestration is a graphical development tool for creating applications that run on which three Avaya systems? (Choose three.)
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A customer has provided you with the following solution requirements:* A 360-degree view of the customer journey across touch points and agent interactions* Leverage the thin client Interface to reduce costs versus downloading and managing thick clients* No modifications to the Call Center Elite infrastructure* Enrich and personalize the customer experience by delivering relevant customer information from multiple sourcesTo enhance their call center solution, which application solution would you recommend to the customer?
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During your discovery conversation with an existing Call Center Elite customer, they provided the following requirements:* Increase in agents from 300 to 400* Agent/Remote Workers 10% of agents* Increase in CMS Supervisors from 30 to 40* No increase in 900 Business Users* Avaya IX Messaging (Customer Provided Server)Which Design Scope would you select for this customer?
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Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Public Delivery? (Choose two.)
Answer: 1, 4 Next Question
Total Questions: 64