Free Avaya Aura Contact Center Maintenance and Troubleshooting Exam 3313 Exam Practice Test

Trace Control is utility used to manager traces for the Contact Center servers. Which three statements regarding for the Trace Control Utility are true? (Choose three.)

• The functionality of the Trace Control Utility is split between separate menu tabs for each installed Contact Center application.
• Logging is controlled with the trace Control Utility.
• The Trace ControlUtility provides the ability to save trace settings in a .doc format.
• The Trace Control Utility canbe accessed from windows > Apps >TraceControl.

In Avaya Aura® Contact Center (AACC), how do you create auto-responses from the most commonly used auto suggestions?

• Run a "Contact Summary" report in Historical Reporting on the Contact Center Manager Administration (CCMA) server and createauto-responses based on the most frequently-occurring e-mail contact topics in the report.
• Run a "Contacts Closed by Auto-Suggestion, Top 5" historical report from the "Multimedia" folder in Historical Reporting on the Contact Center Manager Administration (CCMA) server, and use the auto-suggestion keywords and responses from the report to create new e-mail auto-responses.
• Enable "Keyword Reporting" for email contacts in the "E-mail" tool in Contact Center Multimedia (CCMM) Administration, and then use the "Keyword Frequency" tool to determine which keywords should be used to trigger new auto responses.
• Use the "Auto-Suggest Promotion" tool in Contact Center Multimedia (CCMM) Administration to promote auto-suggestions to auto-responses based on the percentage of contacts for which each autosuggestion was selected.

On the Contact Center Manager Server (CCMS), by default, where are current SIP messages logged?

• F:\Avaya\ContactCenter\Logs\CCMS\SGM\SipMessages0.log
• D:\Avaya\Logs\CCMS\SGM\SipMessages0.log
• C:\Avaya\Logs\CCMS\SipMessages0.log
• D:\Avaya\Logs\CCMS\CCMS_SGM_SipMessages0.log

The Avaya Aura® Media Server (AAMS) Event Logs are useful in diagnosing issues where AAMS announcements or other recordings such as music on hold or ringback are not playing. Which three pieces of information is included in the logs? (Choose three.)

• Severity
• Event Session
• Event ID
• Event Class

In a SIP-enabled Avaya Aura® Contact Center (AACC) voice calls are directed to via routing entries on the Avaya Aura Session Manager (ASM). For voice calls to be answered by the contact center, where are route point (CDNs) defined?

• Avaya aura system Manager (SMGR)
• Application Enablement services (AES)
• Contact Center Administration Manager (CCMA)
• Communication Control Toolkit (CCT)

Real displays are not being updated with data. You suspect that CCMA is not receiving real-time data from CCMS. To verify that the Multicast transmission is being received from the CCMS you open a command prompt window and type which command?

• rtrtrace
• mCast.exe
• icertdtrace
• mRcv.exe

If announcements are not being played to callers, which troubleshooting steps will you perform? (Choose three.)

• From CCMA> Contact Management, ensure that the treatment address includes the correct SIP context for the ANMC, CONF and DIALOG services.
• Confirm recordings have been uploaded to the CCMS.
• From CCMA > Configuration > Media services and Routes, ensure that thetreatment address includes the correct SIP context for the ANNC, CONF and DIALOG services.
• Verify that each Media Server (AAMS) is associated with a least one Target Media Server (AAMS).
• Verify that each Media server (AAMS) is associated with a least one target Media server (AAMS).

A Contact Center administrator reports that when attempting to add an agent they are unable to assign a Domain User Name from the list of browsed user accounts. The account status is shown as "Assigned". What has caused this condition?

• The Contact Center Manager Administration (CCMA) server is not connected to the Domain Controller.
• The Contact Center administrator does not have the required permissions on the Domain Controller to make this account selection.
• The Domain User Name has been deleted from the Domain Controller, and is no longer available for selection.
• The Domain User Name has already been mapped to an existing CCT agent.

Avaya Aura® Contact Center supports implementing Secure Real-Time Transport Protocol (SRTP) for voice contacts within the Contact Center. SRTP is an extension to the Real-Time Transport Protocol (RTP) to support secure real-time communications. The primary use of SRTP is to encrypt and authenticate voice over IP on the network. Before implementing SRTP in Contact Center, you must have TLS on which three links? (Choose three.)

• Agent telephones to Communication Manager (CM)
• Communication Manager (CM) to Contact Center
• Session Manager (ASM) to Contact Center
• Contact Center to Avaya Aura® Media Server (AAMS)

Avaya recommends that audio played by the Avaya Aura® Media server (AAMS) be encoded. Which three settings are the recommended settings to provide optimum performance? (Choose three.)

• Single channel
• WAV PCM files
• 16-bit
• Multiple channels