Free Avaya Aura Contact Center Maintenance and Troubleshooting Exam 3313 Exam Practice Test

The C:\WINDOWS\system32\drivers\etc\hosts file on the Contact Center Manager Server (CCMS) contains multiple entries for each host. You have removed the duplicate entries by manually editing the file. What should you do next to completely resolve the issue?

• Run the Server Configuration utility, save and apply all changes, then reboot the CCMS server.
• Reboot the CCMS server.
• Use the windows services utility to restart the MAS Configuration manager services.
• Run the CCMS network Configuration utility, save and apply all changes, then reboot the CCMS server.

Which SIP component converts different protocols such as Integrated Services Digital Networking (ISDN) or another IP protocol such as H.323?

• SIP Redirect Server
• SIP Gateway
• Back-to-Back User Agent (B2BUA)
• SIP Gateway Manager
• 323? A. SIP Redirect Server B. SIP Gateway C. Back-to-Back User Agent (B2BUA) D. SIP Gateway Manager

Which Windows Event Viewer folder contains Communications Control Toolkit (CCT) audit, error, and security log files?

• Windows Event Viewer\Performance\Logs
• Windows Event Viewer\Windows Logs\System
• Windows Event Viewer\Windows Logs\Security
• Windows Event Viewer\Windows Logs\Applications
• Windows Event Viewer\Applications and Services Logs

The Avaya Grep tool is used to search log files for Call Events for a given Contact Center Call ID. Which three types of report output does Avaya Grep generate? (Choose three.)

• Sip Sequence Report
• Summary Report
• Call Properties Report
• Which three types of report output does Avaya Grep generate? (Choose three.) A. Sip Sequence Report B. Summary Report C. Call Properties Report D. Summary Log file
• Event Report

A technician is troubleshooting a hung call under public tabular Displays > standard Skillset Display. When using the phantom scan utility (Pscan) to view waiting calls, what will occur when you select a Call ID click the Clear button?

• The call is disconnectedand you must refresh the real-time Display Report.
• The call is remove from the utility and from the real -time Display report.
• The call is removedfrom the utility but will remain on the Real-Time Display Report.
• The call is removedfrom the Real-Time Display Report and the call is disconnected.

The Application Event Log contains events generated by installed application and software such as the AACC component. Most AACC component log entries in the Application Event log. What is the AACC Application source type for contact center manager server (CCMS) core services and the License manager?

• Ngen
• SC
• servicing
• service control Manager

In a SIP-enable Avaya Aura Contact Center (AACC) environment, when a call is presented to an agent's telephone, the Avaya Agent Desktop (AAD) also alerts the agent to the incoming call. If the agent uses AAD to answer the call, what request does CCNS send to switch using Application Enablement services (AES)?

• CCT
• SIP RTP
• TAPI AnswerCall D TR87 AnswerCall

Avaya Agent Desktop (AAD) is not displaying any Communication Control Toolkit (CCT) resource. From CCT Administration, what three checks would you make for CCT configuration issues? (Choose three.)

• Verify that the DNs configured on the telephone are configured as addresses in CCT.
• Verify that the domain account has at least one address assigned in CCT.
• Verify that the domain account AAD is running under is configured in CCT.
• Verify that the CDNs configured on the telephone are configured as addresses in CCT.

While troubleshooting a communication control (CCT) issue, Avaya support has requested an archive of all current CCT log files. How would you make an archive of the log files to provide to support personnel?

• Create a ZIP archive of all files in D:\Avaya\Logs\CCT.
• The Archive Manager creates a new log file archive every hour. the archive will be available configured archive location when the Archive Manager completes the archive process.
• Run the log Archive utility on the CCT and click the "Schedule An hive" button on the tab. When the schedule completes, the archive will be available in the configured archive lot
• Run the Log Archiver utility on the CCT server and click the "Archive AM Files Now" button on Settings tab. The archive will be available in the configured archive location.

Avaya recommends that audio played by the Avaya Aura® Media server (AAMS) be encoded. Which three settings are the recommended settings to provide optimum performance? (Choose three.)

• Single channel
• WAV PCM files
• 16-bit
• Multiple channels