Free Avaya Aura Contact Center Administration Exam 3312 Exam Practice Test

After queuing a contact to a skillset, how many seconds are recommended that a script should wait?

• WAIT 1
• WAIT 2
• WAIT 4
• WAIT 8

The administrator has created a primary flow application that will point to a secondary flow application.From the block palette, which block is used to point one script to another?

• Anchor Block
• Logic Block
• Reference Block
• Anonymous Block

A customer with Avaya Aura Contact Center (AACC) has lost their administrator and therefore must create a Contact Center Management supervisor who can also log into the Contact Center Manager Administration (CCMA) as an administrative user, in the interim until the administrator can be replaced. The customer wants the supervisor definition to be linked to the Contact Center Manager Administrative User definition.What needs to be done to link the supervisor definition to a web administrative user definition?

• In Contact Center Management, first create a new supervisor, and under CCMA Login Account Details, assign User Name and Password. Then in Access and Partition Management assign that supervisor a user type of Administrator.
• Create a new user in Access and Partition Management, and assign a password.
• Create a new user in Access and Partition Management, assign User Type Administrator, and assign a password.
• In Contact Center Management, create a new supervisor, and assign Administrator Voice URI.

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

• Assign the '#' as a call variable.
• Use the Terminating Character (termchar) configuration entry to set the value.
• The terminating character is always '#'.
• Add an extra number to the Number of Digits value.

A customer with Avaya Aura Contact Center (AACC) wants to create variables for use in script and flow applications.What are the limitations of creating global and call variables?

• maximum 200 global variables, no stated maximum to call variables
• maximum 100 global variables, maximum 100 call variables
• no stated maximum to global variables, maximum 500 call variables
• maximum 1000 global variables, maximum 300 call variables

Some variables can have a list or range of values instead of only a single value. On creation of these global variables the class type set is selected.Which three variables types support this class type? (Choose three.)

• Skillset
• Music
• Agent Identification (Agent_ID)
• Day
• Integer

A customer with Avaya Aura Contact Center (AACC) Orchestration Designer wants to create an application flow that checks the following:1. Verify that the skillset is in service.2. Provide a recorded announcement if the skillset is not in service.3. Queue to the skillset if the skillset is in service.4. Provide a recorded announcement for a welcome message.Which three flow blocks support these requirements? (Choose three.)

• Wait
• Queue
• Output
• Input
• Logic

Which three tasks can you perform from the Avaya Agent Browser? (Choose three.)

• Enter After Call Work Codes
• Call Customer
• Call Supervisor
• Enter Activity Codes
• Enter Call Notes

A customer with Avaya Aura Contact Center (AACC) needs to create a new Contact Center Management agent.Which three features can be assigned to a Contact Center Management agent? (Choose three.)

• Skillsets.
• Activity Code
• Call Presentation Class
• Control Directory Number (CDN)
• Threshold Class

The manager of the Customer Service Department wants calls into the Customer Service Application to be answered in 20 seconds or less, and wants to see what percentage of calls are meeting this objective by watching real-time displays.Where would the Contact Center Manager Administration (CCMA) establish this 20 second cutoff point?

• Historical Statistics
• Real Time Statistics
• Real Time Reporting
• Application Threshold Class