Free Avaya Aura Contact Center Administration Exam 3312 Exam Practice Test

You just installed a new Avaya Aura Contact Center (AACC) installation and you need to configure it to communicate to the Avaya Aura Media Server (AAMS).Which configuration options do you need to configure to accomplish this?

• Media Servers and Routes
• Media Servers and Media Services and Routes
• Routes and Contact Types
• CDNs (Route Points) and Skillsets

From which area of the Avaya Agent Desktop can you copy the Customer CLID?

• Customer Basic Tab
• Customer Intrinsics Tab
• Customer Detail Tab
• Customer Contact Tab

A customer with Avaya Aura Contact Center (AACC) is attempting to add a new activity code to the system, but receives a system error stating that the maximum number of activity codes allowed has been exceeded.To determine the maximum number of allowed activity codes, under which option within the Configuration component would the customer look?

• Global Settings
• Threshold Classes
• Real Time Statistics
• Historical Statistics

When using the GiveIVR block to play prompt and collect digits, how do you configure what the terminating character should be?

• Assign the '#' as a call variable.
• Use the Terminating Character (termchar) configuration entry to set the value.
• The terminating character is always '#'.
• Add an extra number to the Number of Digits value.

A customer with Avaya Aura Contact Center (AACC) uses an Event Handler to monitor for unsolicited events and failed responses.Which statement regarding the Event Handler is true?

• The event handler can monitor for excessive Not Ready time.
• The event handler must be the first line on any script.
• The event handler monitors for music failure.
• The event handler, if applied on a primary script, does not need to be re-applied on the secondary script.

A customer with Avaya Aura Contact Center (AACC) needs to create a new Supervisor who will also be a Contact Center Manager Administration (CCMA) user.Which field on the supervisor definition page must be completed to simultaneously create a supervisor and a CCMA user?

• User type
• Login ID
• Create CCT Agent
• CCMA Login Account Details

A customer with Avaya Aura Contact Center (AACC) is creating an application flow using a Queue block. This block can be given a unique name Lo identify it on the flow-Under which tab on the Queue block would the name of the block be assigned?

• Transition
• Setup
• Processing
• Queue

A customer with Avaya Aura Contact Center (AACC) has created music treatments that include information about the specific applications that callers might reach. The customer would like callers, who have been put on hold by an agent, to hear the music on hold treatments specific to the application in which they have been answered.Which section of script would accomplish this?

• QUEUE TO SKILLSET automotive WAIT 2 GIVE RAN 15 GIVE MUSIC 20 EVENT HANDLER EVENT: CALL ON HOLD GIVE MUSIC 30 WAIT 60
• QUEUE TO SKILLSET automotive WAIT 2 GIVE RAN 15 IF EVENT = CALL ON HOLD THEN GIVE MUSIC 30 ELSE GIVE MUSIC 20 END IF WAIT 60
• EVENT HANDLER EVENT MUSIC ON HOLD GIVE MUSIC 30 END EVENT QUEUE TO SKILLSET automotive WAIT 2 GIVE RAN 15 GIVE MUSIC 20 WAIT 60
• EVENT HANDLER EVENT CALL ON HOLD GIVE MUSIC 30 END HANDLER QUEUE TO SKILLSET automotive WAIT 2 GIVE RAN 15 GIVE MUSIC 20 WAIT 60

A customer with Avaya Aura Contact Center (AACC) Manager Server would like to view the differences between the data in the Local View and the data in the Contact Center View, arid then resolve the differences so that both views contain the same data.Which view enables this feature?

• the Synchronization View
• the Problems View
• the Comparison View
• the Editor View

Which statement regarding scripts is true?

• A primary script is the only place that call variables can be assigned.
• A secondary script is the only place treatments can be applied to the call.
• A primary script is referenced directly from the Master script, otherwise it is a secondary script.
• Only a single secondary script allowed per application.