Free Oracle Fusion Cloud Applications CX Foundations Associate – Rel 1 Exam 1Z0-1161-1 Exam Practice Test

What is the purpose of the Global Order Promising feature in Oracle Fusion Cloud SCM?

• To eliminate the need for supplier collaboration.
• To provide real-time order commitment dates based on supply and demand constraints.
• To guarantee same-day delivery for all orders.
• To focus only on local inventory availability.

Which feature in Oracle Fusion Cloud CX Sales Performance helps in automating incentive calculations?

• Social media integration.
• AI/ML-powered incentive management.
• Customer segmentation tools.
• Real-time sales performance tracking.

Which feature in Oracle Fusion Cloud CX Marketing helps in predicting customer behavior?

• Customer segmentation tools.
• AI/ML-powered predictive analytics.
• Social media integration.
• Real-time campaign tracking.

What is the primary function of Cost Rollup in Oracle Fusion Cloud SCM?

• To eliminate the need for cost accounting.
• To track only direct labor expenses, excluding materials.
• To calculate the total cost of a product by aggregating material, labor, and overhead expenses.
• To ensure material costs remain unchanged over time.

Which approach helps measure the success of the Knowledge Gap to Solution OMBP in Oracle Cloud Fusion CX Service?

• Analyzing average case resolution time, knowledge article accuracy, and customer satisfaction ratings.
• Counting the number of new knowledge-base articles created.
• Measuring the time taken by service agents to respond to customer inquiries.
• Relying on service agent feedback on the OMBP's usefulness.

What is the purpose of the Adoption Center in Oracle Cloud Success Navigator?

• It allows customers to explore new theme-based features and understand their innovation opportunities.
• It offers a library of case studies and success stories from existing Oracle Cloud customers.
• It serves as a knowledge base containing FAQs and troubleshooting guides for common issues.
• It provides a platform for customers to submit feedback and suggest new features.

Which metric is essential for a comprehensive evaluation of the Customer Contact to Resolution OMBP in Oracle Fusion Cloud CX Service?

• Service Agent Response Time, which measures how quickly the service agent responds.
• Resolve Time, which captures the efficiency of the resolution process.
• Internal Help Desk Ticket Resolution Rate, which measures how internal issues are resolved.
• Total Number of Customer Inquiries Handled, which considers the quality and complexity of the issues resolved.

Which two modern features of Oracle Redwood User Interface are integrated into Oracle CX Applications?

• Standardized User Experience, such as familiar layouts, terminology, and interaction patterns, reducing the learning curve and improving usability.
• Nudges, such as visual cues, notifications, or strategically placed suggestions to encourage users to take specific actions.
• Contextual Journeys, such as presenting different dashboards and actions to various levels of users.
• Embellished AI, such as providing intelligent recommendations, automating tasks, offering predictive insights, or personalizing the user experience.

Which metric is used to evaluate the effectiveness of the Incentive Plan to Seller Earnings OMBP?

• Sales Quota Attainment.
• Total Number of Incentive Plans Offered.
• Customer Acquisition Cost.
• Manager Satisfaction with the Incentive Structure.

Which KPI in the Opportunity to Quote OMBP is essential for gauging the speed and effectiveness of the quoting process?

• Quote Volume metric for measuring the number of quotes generated.
• Average Time to Quote Acceptance metric for evaluating the duration between quote delivery and customer acceptance.
• Win Rate metric for measuring the percentage of quotes resulting in closed deals.
• Average Deal Size metric for analyzing the monetary value of closed deals.