Free Oracle Cloud Platform Digital Assistant 2020 Specialist Exam 1Z0-1071-20 Exam Practice Test

You have a skill for ordering pizzas. In your experience, you have found that 95% of your customers want a regular crust and just 5% prefer gluten-free crust. Because so few people are likely to want a gluten-free crust, you don't want to prompt for that option, but you do want to make it available.Assuming you already have a composite bag entity that contains a PizzaCrust entity that has the values 'regular' and 'gluten free', what would be the simplest way to have your skill enable a user to order a pizza with a gluten-free crust without the skill prompting the user for that option?

• Don't set a prompt for the PizzaCrust entity item.
  
• For the PizzaCrust entity item, set the Extract With property to reference an entity with the single value 'gluten free'.
  
• In the composite bag, set the PizzaCrust entity item's Prompt for Value property to False. Then, once the the composite bag is resolved, check if the PizzaCrust entity has a value. If it doesn't, set its value to 'regular'.
  
• Don't set a prompt for the PizzaCrust entity item and set the Out of Order Extraction property to True.
  

Which statement is true regarding the effect of context pinning on routing?

• If the input includes an implicit invocation for a skill, the router pins the conversation to that skill.
  
• If the user is pinned to a skill and then enters something that doesn't relate to that skill, the router automatically checks other skills for a match.
  
• The thresholds that determine whether context pinning will occur or not set at the skill level.
  
• For user input that includes an explicit invocation for a skill, but not intent-related utterance, the router pins the conversation to the skill. The next utterance, the router pins the conversation to the skill. The next utterance is assumed to be related to that skill.
  

For live-agent transfer, you want the bot-user conversation history to become available to the human agent that the conversation is transferred to.How do you make this conversation history available?

• In the skill settings, either switch Enable Insights to On or switch Skill Conversation to On, depending on the Digital Assistant version.
  
• This is controlled from Oracle Service Cloud and has to be turned on by setting a custom property.
  
• Set a custom property on the Oracle Service Cloud instance that's accessed by Oracle Digital Assistant.
  
• Set the convHistory property in the system.Agentinitiation component.
  

Which two features of Oracle Digital Assistant should you use to allow a skill to specifically classify the user message 'What's my balance in savings?' and to identify the type of account?

• an entity that defines account types (with values such as 'checking' or 'savings')
  
• an intent that is been trained with utterances such as 'check balance', 'What is my current balance?', and 'How much money do I have?'
  
• an input form rendered by a webview that is hosted within a Digital Assistant
  
• dialog flows with a system.Text component to read the user input
  
• a resource bundle populated with phrases such as 'check balance', 'What is my current balance?', and 'How much money do I have?'
  

You want your skill to transfer conversations over to Oracle Service Cloud customer service representatives. Which type of channel do you create to enable the skill to do this?

• Applications
  
• System
  
• Agent Integrations
  
• Users
  https://docs.oracle.com/en/solutions/handoff-skill-to-live-agent/transfer-users-skill-bot-live-agent1.html#GUID-237F078E-94FF-4A4B-9B70-CA04D619C49F
  

What is the error message ''Your session appears to be in an infinite loop'' usually caused by?

• a missing keepTurn = true entry in the dialog flow
  
• a component in a dialog flow state that references a variable that has a value set while the dialog flow state continues to transition
  
• a problem with the Digital Assistant tenant
  
• a problem with a custom component that is referenced in your dialog flow
  

Which two statements about skills are true?

• Customers can only chat with skill when those skills managed by a digital assistant.
  
• Skills can access back-end services.
  
• Skills have dialog flows that you may configure to create conversation.
  
• Skills always use natural languages processing (NLP).
  

You have gone through a number of testing iterations of your customer's skill that comprises 10 intents. But you find that generally the best you can get is a confidence score of 96%, even when the user phrase is identical to one of your training utterances.What should you recommend to your customer regarding this intent confidence score?

• Keep iterating on user testing and add more training utterances until you can achieve a confidence level of 100% on your user input.
  
• For every verb in your training utterances, ensure you add a version of the utterance which also covers the past, present, and future tense of the verb.
  
• It is not always possible to achieve 100% confidence and adding more utterances may not help the problem. Therefore, do not make further changes to the skill if it is performing to your expectations.
  
• The highest possible confidence with 10 intents is 10% (100% divided by the number of intents). So, no further changes to the skill are required.
  
• Add more utterances to the unresolvedlntent.
  

In reviewing a colleague's code, you note the following code in the dialog flow which takes user input and replaces the words 'authorized user' or 'auth user' with 'AU' before then calling the intent resolution in the dialog flow with the altered string.'${utterance.value?replace('authorized user|auth user', 'AU','r')}'Why would your colleague have done this?

• The sentence is being normalized by replacing different versions of words such that they are aligned with the term used in the training utterances.
  
• By replacing 'Authorized' and 'auth', one is able to bypass the usual authentication mechanism, which requires a user to log on.
  
• 'Authorized' and 'auth' are reserved words and would fail intent resolution.
  
• The above code has no impact on intent resolution.
  
• The language tag is being changed to Australian (AU) to better match the language of the training utterances.
  

Error handlers can be defined in various locations with different scopes.Which three statements are true about error handling?

• An error handler can be defined as a transition on any dialog flow state in a skill.
  
• The system error handler is called in case of an error when no error handling is defined on the current dialog flow state or as a default transition.
  
• You can define a system-wide custom error handler at the digital assistant level.
  
• Implicit error handling is always performed even if there are other error handlers defined in the flow.
  
• An error handler can be defined globally for a skill using the defaultTransition error transition.