Free Oracle B2B Service 2022 Implementation Professional Exam 1Z0-1064-22 Exam Practice Test

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is somestandard text appended to the email that is not part of the template: Standard text appended: “Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn-test.fa.extservice.incoming.2@oracle.com. {# #SR0000003056# #}” Which statement is true?

• You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• You have to edit the e-mail template and add HTML code to customize the standard text section.
• You can eliminate part of the standard message, butcannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

Which four actions does the REST API for Service Requests (SRs) allow?

• Update SR milestone
• Create SR
• Update SR assignee
• Delete SR by SR number
• Delete SR by SR title

Select three correct limits and restrictions when importing data from a file.

• Both create and update operations are available for imported records.
• By default, the import starts immediately after itis activated.
• Groovy Scripts and object workflows that have been configured for the object being imported are always executed.
• The maximum number of records in each CSV file should not exceed the maximum limit of 10,000,000 records.
• If the valuesin the imported CSV file contain a new line character, then they must be enclosed within quotation marks.

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks. Which is the main reason for this issue?

• There are no specific e-mail tasks available.
• The environment was not provisioned correctly and the service module is missing.
• The team members don’t have the Email Administrator Role provisioned.
• Theteam members have not established the e-mail feature on the Offerings page.

Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4to 2. Which two steps do you have to follow to limit the channel capacity as required?

• Modify the default values in the Capacity fields for the channels.
• Select the Manage Capacities task.
• In the Work Assignments section, modify the defaultvalue in the Capacity field to a new value.
• In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.

Which two statements are true about system-to-system authentication between Digital Customer Service (DCS) and Oracle Engagement Cloud?

• It does not require matching passwords between Engagement Cloud and DCS.
• It is configured exclusively via the Engagement Cloud Security Console.
• It enablesanonymous users to search the DCS knowledge base.
• It must be configured by a user signed in to the Oracle Visual Builder Cloud Service with a valid developer or administrator account.

Your client needs to associate a product item to a product group but cannot make the association. Whatshould you check to identify the cause?

• Validate that the product item is active and published.
• Verify that Eligible for Service is selected on the product item.
• Verify that Root Catalog is selected on the product groups.
• Validate that AllowDuplicate is selected on the product item.

You have been asked to manage the availability of Knowledge articles. The requirement is that agents, internal users, and external users should all have a way of accessing the articles. Which threeoptions achieve your customer’s requirement?

• Make them available to external users by giving them access to the internal “My Knowledge” page.
• Make them available externally to customers via My Digital Customer Service (DCS).
• Make them availableto employees and agents via My Knowledge.
• Make them available internally to agents as part of the Service Request Knowledge Panel.
• Make them available for users with the “Knowledge Analyst” and “Knowledge Manager” roles only.

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network. In which way can you enable the service requests to be shareable on Oracle Social Network?

• Setup and maintenance >Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
• Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
• Setup and maintenance > Sales >Service Request > Manage Oracle Social Network Objects
• Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

• Icons
• Themes
• Object workflow
• Exports
• Reports
• Fields
• Objects
• Roles and privileges