Free Oracle B2B Service 2021 Implementation Essentials Exam 1Z0-1064-21 Exam Practice Test

Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

• Object triggers
• Templates
• Business objects
• Languages
• Object workflows
• Pages
• Themes
• UI components

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network. In which way can you enable the service requests to be shareable on Oracle Social Network?

• Setup and maintenance >Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
• Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
• Setup and maintenance > Sales >Service Request > Manage Oracle Social Network Objects
• Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are “New”, whose channel type is “Web”, and are assigned to them. Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

• In Advanced Search, confirm Record Set = Assigned to Me.
• Change the section identified with Status = New
• In Advanced Search, save and select the “Set as Default” box.
• In Advanced Search, select Action > Update.
• Click the Show Advanced Search icon.
• In Advanced Search, Add Channel Type = Web.

Select the correct procedure to enable the Audit History tab for Service Requests.

• Sign in to Engagement Cloud as anadministrator.From the Navigation tool, select Setup and Maintenance.Select the “Service” tile from the list of products.Click “Setup” in the Administration section.In the Functional Areas section, select “Productivity Tools”. Select the task “Manage Global Search Profile Options”.Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
• Sign in to Engagement Cloud as a user.From the navigation tool, select “Set Preferences”.Under “Service” select “Configure Audit History”.From the “Enable” tab, click “Yes” for the “Show Audit History” option.Select the “Fields” tab and add all desired fields to the “Displayed Fields” column.Select the“Filters” tab, choose an available field, add the desired filter, and add the filter to the “Active Filters” list.Save the configuration.
• Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top ofthe page choose “Appearance”.Under General, click “Enable” next to “Show Audit History” option.Save the configuration.
• Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for “Service Request Audit History”.In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.

Identify the sequence of steps you must follow to disable the Service Communication channels.

• Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect all the options.
• Navigate to Setup and maintenance > Selectthe Service offering > Select setup at the Administration section > Click Change configuration > Select the “Disable” column in “Service entitlements”
• Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Communication Channels > Deselect the “Communication” option.
• Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Click the pencil icon in the Features column for Service > Deselect the “Communication Channels” option.
• Navigate to Setup and maintenance > Select the Service offering > Select setup at the Administration section > Click Change configuration > Deselect the “Enable” column in “Communication Channels”.

Which three statements are true about building Digital Customer Service (DCS)applications?

• Many DCS applications can be active in production at the same time.
• DCS includes a “reference implementation template” that illustrates recommended implementation practices.
• Only one version of a DCS application can be active in production at any time.
• DCS application can be embedded in other sites.

Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

• It allows edits to dashboard pages.
• It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.
• It requires proper permissions to use the tools and additional permissions to edit the desired object.
• In includes a preview option for all standard and custom object pages.

Which statement is correct when describing the process of adding assignment rules from Service Setup?

• Use the “Manage Service Assignment Rules” task, access the appropriate rules sets, create new rule(s), add conditions and actions, save andpublish.
• Use the “Manage Service Request Assignment Object” task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
• Use the “Manage Service Assignment Rules” task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
• Use the “Manage Service Request Assignment Object” task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

• Add an extension column to the milestone object to hold the warning threshold value.
• Configure an analytics report showing milestones in warning status.
• Specify the warning threshold for the milestone in the standard coverages.
• Create standard text to be posted to the message thread.
• Configure the email template to be used for notification.
• Configure an object workflow action to send the email when the milestone status changes to warning.

Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?

• You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
• You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom “OpenTroubleTickets” of the Account object.
• You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
• You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.