Free Oracle B2B Service 2020 Implementation Essentials Exam 1Z0-1064-20 Exam Practice Test

To create a new Survey object, you create a sandbox and set it as active.Which two statements are correct while creating your Survey object in Application Composer?

• Multiple users cannot use your sandbox at the same time.
• You can set a second sandbox as Active at the same time in order to begin working on another new object.
• Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
• Your changes are isolated and do not impact other users' configuration environments or the production environment.

Your client needs to associate a product item to a product group but cannot make the association. What should you check to identify the cause?

• Validate that the product item is active and published.
• Verify that Eligible for Service is selected on the product item.
• Verify that Root Catalog is selected on the product groups.
• Validate that Allow Duplicate is selected on the product item.

Which two options are true about role synchronization for Digital Customer Service (DCS)?

• is required for every DCS instance
• also synchronizes userIDs and passwords between DCS and Engagement Cloud
• enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
• is real time

What is the main function of the Data Security Policies?

• defines the data a particular user can see and/or modify
• defines the views the application can access
• defines the privileges and roles a particular user can have
• defines the views or functionalities the user can access
• defines the actions a particular user can do

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.In which way can you enable the service requests to be shareable on Oracle Social Network?

• Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
• Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
• Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects
• Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service

You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.Which three steps should you perform to configure user self-registration in your DCS application?

• Configure the self-registrations to restrict registration to only existing Contacts.
• Configure your self-registrations so that they are automatically approved.
• Enable the self-registration steps in the ''Manage Digital Customer Service Registration Profile Options'' task.
• Disable the anonymous access option in your DCS application.

Digital Customer Service application configuration settings in json.cfg include which four options?

• Default communication preferences
• Knowledge management language locales
• Default chat channel preferences
• Service request links
• Knowledge management article links
• Product and category filtering
• Default notification preferences
• Default timezone

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:Standard text appended:''Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081)Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: nnn-test.fa.extservice.incoming.2@oracle.com. {# #SR0000003056# #}''Which statement is true?

• You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• You have to edit the e-mail template and add HTML code to customize the standard text section.
• You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.

You have been instructed to implement the ''My Knowledge'' page for your customer's Engagement Cloud site.Which is the correct first action in configuring ''My Knowledge''?

• Use the task ''Manage Administrator Profile Values'', search for the ''Enable My Knowledge Menu for All Users'' profile option, and activate it.
• Use the task ''manage Administrator Profile Values'', search for the ''Enable My Knowledge Menu for Service'' profile option, and activate it.
• Use the task ''Manage Service Request knowledge Profile Options'', search for the ''SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS'' profile option, and set ''Site'' value to ''Yes''.
• Use the task ''Manage Service Request knowledge Profile Options'', search for the ''SVC_ENABLE_ARTICLE_CREATION_EDITION'' profile option, and set the ''SITE'' value to ''Yes''.
• Use the task ''Manage Administrator Profile Values'', search for the ''Enable My Knowledge Menu for Help Desk'' profile option, and activate it.
• Use the task ''Manage Service Request knowledge Profile Options'', search for the ''SVC_ENABLE_KNOWLEDGE_IN_SR'' profile option, and set ''SITE'' value to ''Yes''.

Which three statements are true?

• Oracle Engagement Cloud shares a common data model with Oracle Sales Cloud and other Oracle Cloud Applications.
• Oracle Engagement Cloud shares a common customization toolset including Sandboxes, Application Composer, Page Composer and Groovy scripting, with Oracle Sales Cloud and other Oracle Cloud Applications.
• Like other Oracle Cloud Applications, Engagement Cloud provides REST APIs to integrate with other services.
• Like other Oracle Cloud Applications, Engagement Cloud provides SOAP APIs to integrate with other services.