Free Oracle Service Center 2022 Implementation Professional Exam 1Z0-1038-22 Exam Practice Test

The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

• You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
• You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
• Because the system default is 15 minutes, it cannot be changed.
• You can change the default value to 60 minutes by using File > Options > Session Expiration.

Your customer wants to display customized branding information in the login window. Which two options can be used?

• Use the BRAND_WELCOME_MSG configuration setting, which specifies the welcome message that is displayed on the login page.
• Use the BRAND_CONTENT_URL configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
• Use the LOGIN_SECURITY_URL, configuration setting, which specifies the URL that is used to display content in the content pane of the login page.
• Use the LOGIN_SECURITY_MSG configuration setting, which specifies the welcome message that is displayed on the login page.

Which two types of joins are available in analytics?

• Intersection
• Peripheral
• Outer LTD) External
• Inner
• Internal

In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.What is the quickest solution to speed up incident workspace loading?

• Removing fields in the workspaces
• Placing objects on different tabs and splitting the loading across multiple tabs
• Utilizing workflows and splitting functionality into more than one workspace
• Creating multiple workspaces per business function and assigning to different profiles

Which two components can be edited in a standard report?

• Permissions
• Graphs
• Column headings
• Non-selectable filters
• Schedules
• Report headings

A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.What could be the reason?

• The profile to which the agent is assigned does not have the Interface Access check box selected.
• The profile to which the agent is assigned does not have a navigation set assigned.
• The profile to which the agent is assigned does not have the incident workspace assigned.
• The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.
• The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.

An agent is assigned a profile PI that is configured with three incident queues: q1, q2, and q3, and the pull policy is set to Manual. Which statement is true?

• Agents can use the Fill Inbox functionality to select any of the three queues.
• Agents will get incidents only from the ql queue.
• Agents with the Manual pull policy will get only incidents that are assigned by their supervisor.
• Agents cannot use the Fill Inbox functionality because the pull policy is manual.

Which three functions are not part of the math group of functions?

• lower
• to_number
• rand
• round
• power
• floor
• length
• bitand
• ceiling
• truncate

In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.How can this be done?

• by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
• by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions
• by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
• by configuring settings at the time of creation of the custom object

Which Oracle Service Cloud capability can assign chats based on language and product skills?

• Advanced routing
• Business rules
• Syndicated chat
• Engagement engine